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Making a complaint

If you’re unhappy with our service, we’d like to know so we can make things right.

Our priority is to resolve your complaint quickly and thoroughly. In doing so, we promise to take your personal circumstances into account, keep you informed throughout the process, and fully explain our decisions and actions.

We consider all complaints individually and will accept them unless there is a valid reason not to do so.

In the cases where we do not accept a complaint, we will always explain our reasoning and your right to escale the issue to the Housing Ombudsman.

Repairs and maintenance reports

If you’ve raised a repair by telephone, you may have questions about its status.

You can check this – as well as cancelling or changing a repair appointment – quickly and easily using your online account.

Checking your repair status