Complaint Handling Code Self-Assessment

We've recently carried out a self-assessment and the purpose is to use the learnings to improve our services. Our self-assessment sets out the areas how we comply with the Housing Ombudsman code and the actions we’re taking to improve how we handle and learn from customer feedback.

Download: Clarion Housing Group: Complaint Handling Code Self-Assessment - December 2021 (pdf)

Download: Clarion Housing Group: Complaint Handling Code Self-Assessment – December 2020 (pdf)

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