Account security

If you’ve received a letter, email or text message from us saying your Clarion online account has been activated, but you didn’t create the account, then someone else may have used your name and customer ID. 

We can help. Simply phone our customer services team on 0300 500 8000 or contact us using the online form provided below.

We’ll lock the account if necessary, investigate what’s happened and contact you with an update as soon as possible.

Find out more about online safety.