Our commitments
Find out about our new customer service commitments.
Our commitments to you
Here at Clarion, residents are at the heart of everything we do. As well as providing homes for those who need them most, we’re committed to making a difference for our residents and communities, making sure we provide a good service. This includes making you aware of the services we offer and the standard you can expect.
In response to our ongoing engagement with residents on our services, we are delighted to introduce our Clarion Commitments.
The Clarion Commitments will be regularly reviewed to make sure that they continue to reflect what you are telling us. This ensures we focus on the most important issues for you, our residents.
We'll be providing monthly information on our website to share how well we perform against our target for each measure. This shows our progress in delivering our commitments to you.
Click below to take a look at our performance and highlights for each commitment.
Introducing our services, and working together commitment
As your landlord, we are committed to providing you with a safe and well maintained home. We also offer a range of easy to access and reliable services.
This video outlines our commitments to you, and your responsibilities as a resident.
1) We will provide services that are easy to access and respond promptly to your enquiries.
- Provide you with 24/7 online access to report repairs and request other services.
- Reply to your emails and online enquiries to our central contact centre within 5 working days on average.
- Publicise ways to make a complaint if things go wrong and what to do if you're unhappy about the outcome of your complaint.
- Acknowledge and record your complaint within 5 working days.
- Resolve your complaint within 15 working days on average.
- Retain and publicise our contact centre phone number for those who prefer to contact us this way.
