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Our new customer service commitments

Important update – November 2022

We’re dedicated to delivering great customer service and meeting the below commitments. However, our usual service has been disrupted in recent months following a cyber-security incident earlier in the year.

Our systems have now been restored and we’re now working towards our Clarion Commitments.

Our commitments to you

Here at Clarion, residents are at the heart of everything we do. As well as providing homes for those who need them most, we’re committed to making a difference for our residents and communities. We aim to make sure we always provide a good service. This includes making you aware of the services we offer and the standard you can expect.

We are delighted to introduce our Clarion Commitments in response to our ongoing engagement with residents. Each of the 6 standards will have specific commitments for key services. They are designed to reflect what you are telling us so that they meet your needs. We also want to make sure they remain relevant to your priorities and concerns.

In early 2023 we will be publishing the specific commitments. Throughout the year we'll tell you more about our performance, and how well we are doing in meeting our commitments to you.

Look out for further information!

1) We will provide services that are easy to access and respond promptly to your enquiries.

2) We will listen, keep you informed, and treat you fairly and with respect.

3) We will keep your home well maintained.

4) We will maintain your building's safety.

5) We will work to ensure that Clarion neighbourhoods are safe, clean and well maintained.

6) We will help you to manage your tenancy by offering additional support services.

Register for your online account

By registering for a Clarion online account, you’ll be able to use all our online services to manage your home on the move, 24/7, 365 days a year.

  • Access your account anywhere, any time.
  • Make fast, secure online payments.
  • View your statements and charges.
  • Update your personal information.
  • Request repairs and contact us quickly and easily.