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Members of the Sutton community group pose for a picture

Help improve services

See how you can share your views and influence our local, regional, and national services.

You don’t need any previous experience to get involved, just enthusiasm and a desire to improve our services and make a difference.

Getting involved is also a great way to meet new people, gain valuable volunteering experiencing, and boost your work-related skills. 

Training for volunteers 

When you volunteer as an involved resident, we’ll pay all reasonable expenses and support you at every step. This includes delivering a range of optional, online one-to-one or group courses.

Download: Training for Involved Residents (pdf)

How to get involved

To find out more about how you can get involved, please complete our resident involvement form.

Resident involvement form

Being involved gives such a sense of satisfaction. I get to help so many people locally, but hopefully make a difference to all Clarion residents.


Clarion resident

Get involved locally

Community inspectors 

Work closely with our repairs, estate services, and neighbourhood teams to inspect local services and facilities, such as cleaning, gardening, and communal repairs. 

Task and finish groups 

Meet with focus and small groups of local residents to collect information and their views and experiences on specific topics and service areas. 

Community ambassadors 

Join a team of 18-25-year-olds to make a real difference in your community, while gaining work-related experience and making sure that young people’s voices are heard. 

Get involved regionally

Property engagement group 

Work with other local residents and Clarion staff to review, monitor, and make recommendations on how to improve services.

Regional scrutiny committees 

Work in partnership with independent members and Clarion staff to inspect our full range of resident services. You can make recommendations for improvement, which will be shared with Clarion's board of directors. 

If you have a voice, you should use it. Residents know we’re here for them. It’s giving them a voice – that’s what I get out of it.


Clarion resident

Read Steve's story

I was a national ambassador in 2016. Since then I've worked on a number of projects to continue making Clarion communities a better place to live.


Clarion resident

Get involved nationally

Clarion Housing Association board of directors 

Help improve our services and how we manage homes, with the board that is responsible for meeting legal and financial requirements. 

Service improvement group 

Work with Clarion staff to review policies and procedures, set standards, monitor performance, and shape how services are delivered. 

Policy and communications review group 

Respond to surveys and share your opinions on resident policies and publications, to help make sure our documents are easy to understand. 

Community groups 

Have your say on how services impact community groups through our national networks: Clarion 55 (for people over 55), Clarion Ability Network (for people with disabilities) and Out and About, our LGBTQ+ network. 

National ambassadors

Join a team of 18-25-year-olds and make an impact by helping us improve our services for young people. 

How residents improved our antisocial behaviour information 

In 2019, following feedback on how people find information and report problems, we improved the antisocial behaviour information on our website. 

Working with Clarion’s digital team, they investigated how people think, feel, and behave when worried about antisocial behaviour.

The improvements made our advice clearer and led to the creation of a new reporting form. We followed this up with a social media campaign that highlighted the different types of support and advice we can provide.  

By sharing our stories and views, we were able to help shift the perception of young people.


national ambassador

Meet national ambassador, Niomi

“My journey really started when I found myself pregnant at 18. After some time living in a hostel, I managed to secure my first tenancy when my son was five months old.

“My mind has always been focused on helping improve the lives of young people, so I did community volunteering placements for various youth programmes.

“As a national ambassador, we were given an opportunity to help create more positive relationships between older and younger residents. By sharing our stories and views, we were able to help shift the perception of young people.

“Coming out the other side, being a national ambassador helped me better understand my purpose and decide exactly what I wanted to do while supporting others.”

Find out more about Niomi’s story