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Help improve services

Share your views, get involved in community networks and have your say on services locally, regionally and nationally.

You don’t need any previous experience to get involved, just enthusiasm and a desire to improve our services and make a difference.

Getting involved is also a great way to meet new people, gain valuable volunteering experiencing and boost your work-related skills.

Training for volunteers 

When you volunteer as an involved resident, we’ll pay all reasonable expenses and support you all the way. This includes a range of optional online, one-to-one or group courses.

Download: Training for Involved Residents (pdf)

Contact us

To find out more about how you can get involved, please complete our resident involvement form.

Resident involvement form

Being involved gives such a sense of satisfaction. I get to help so many people locally, but hopefully make a difference to all Clarion residents.

Pauline

Clarion resident

Get involved locally

Community inspectors 

Work closely with our repairs, estate services and neighbourhood teams to inspect local services and facilities, such as cleaning, gardening and communal repairs. 

Task and finish groups 

Meet with focus groups and small groups of local residents to collect information and their views and experiences on specific topics and service areas. 

Community ambassadors 

Join a team of 18-25-year-olds to make a real difference in your community, while gaining work-related experience and making sure that young people’s voices are heard. 

Get involved regionally

Property engagement group 

Work with other residents from your area and a range of Clarion staff to review, monitor and make recommendations for property service improvements to facilities and services locally and further afield. 

Regional scrutiny committees 

Work in partnership with independent members and Clarion staff to scrutinise our full range of resident services and make recommendations for improvements and changes to the Clarion Housing Association board of directors. 

My wish is to have standardised benchmarking for fair allocation of housing, irrespective of ethnicity, sexuality, age and financial status.

Michael

regional scrutiny committee

I was a national ambassador in 2016. Since then I've worked on a number of projects to continue making Clarion communities a better place to live.

Ryan

Clarion resident

Get involved nationally

Clarion Housing Association board of directors 

Help improve service delivery and how we manage and maintain homes on the board, that is also responsible for ensuring we meet legal and financial requirements. 

Service improvement group 

Work with Clarion staff to review policies and procedures, set standards, monitor performance and shape how services are delivered. 

Policy and communications review group 

Get involved by responding to surveys and sharing your opinions on policies and publications for residents, helping make sure our documents are easy to understand. 

Community groups 

Have your say on how services impact community groups through our national networks: Clarion 55 (for people over 55), Clarion Ability Network (for people with disabilities) and Out and About, our LGBTQ+ network. 

National ambassadors

Join a team of 18-25-year-olds and make an impact nationally by helping us improve our services for young people. 

How residents improved our antisocial behaviour information 

In 2019, we improved the antisocial behaviour information on our website after our service improvement group looked at how people find information and report problems. 

By working with Clarion’s digital team, they investigated how people think, feel and behave when they’re worried about antisocial behaviour.

The improvements made our advice clearer and led to the creation of a new reporting form. We followed this up with a social media campaign that highlighted the different types of support and advice we can provide.  

If you have a voice, you should use it. Residents know we’re here for them. It’s giving them a voice – that’s what I get out of it.

Steve

Clarion resident

Read Steve's story

By sharing our stories and views, we were able to help shift the perception of young people.

Niomi

national ambassador

Meet Niomi – national ambassador

“My journey really started when I found myself pregnant at 18. After some time living in a hostel, I managed to secure my first tenancy when my son was five months old.

“My mind has always been focused on helping improve the lives of young people, so I did community volunteering placements for various youth programmes.

“As a national ambassador, we were given an opportunity to help create more positive relationships between older and younger residents. By sharing our stories and views, we were able to help shift the perception of young people.

“Coming out the other side, being a national ambassador helped me better understand my purpose and decide exactly what I wanted to do while supporting others.”

Find out more about Niomi’s story