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A better deal for your communal energy supply

We want to change the way we buy communal energy to give you better value.

We supply the energy for all the communal areas (stairways, outside lighting, shared kitchens, etc.), which is paid for by you as part of your service charge. We want to change the way that we buy this energy to make sure we’re getting the best deal and providing you with better value.

Depending on how much customers will have to pay and for how long, when we enter into new agreements we’ll follow a consultation process to ask all our customers what they think of our proposal, which is part of our responsibility under the Landlord & Tenant Act 1985, Section 20. However, because we’ll be buying energy directly from the energy market, whose prices change all the time, we can’t do this because the cost of energy will have changed by the time we’re able to complete a full consultation.

Instead, we’ve made an application to the First Tier Tribunal (Property Chamber) for permission to continue with agreeing new energy contracts without the formal consultation. This allows us to work more quickly, so we can make sure we’re getting the best energy cost possible.

Tribunal decision

The First Tier Tribunal has granted Clarion Housing Group its application for dispensation from consultation on the proposed communal energy contracts.

For more information please find the tribunal decision documents below:

Take a look at the documents we’ve provided in support of our application:

A young man enthusiastically cleans his kitchen while wearing yellow rubber gloves

This doesn’t affect who provides energy for your home. This proposal will only affect who supplies energy to areas outside of your home, so any arrangements you’ve made with any energy supplier will continue as normal.

This isn’t just a change we’re making for our customers. This energy deal will also apply to our offices too, helping reduce our costs and provide better value for everyone.

We’ll keep you updated on our progress over the next few weeks as our application progresses with the Tribunal by adding additional documents to this web page, including the final decision.

Our initial request for permission to continue without a formal consultation has been accepted by the Tribunal and they’ve confirmed it will be reviewed and how our application will be dealt with which is contained within the directions document. Read their response and directions.

You should email the Tribunal directly to make your own representations using their reply form and attach any statement or copies of any documents you wish to rely on. Due to the Covid-19 pandemic the London Regional office of the Tribunal is closed until further notice hence the instruction to send by email and not to post. Please make sure any representations are made in accordance with the Tribunal’s directions.

Please ensure you send our solicitor a copy of all the documents you send to the Tribunal including the reply form either by email to or by post to Anthony Collins Solicitors LLP, 134 Edmund Street, Birmingham, B3 2ES, quoting ref: JDC/37418.0861. Both tenants and leaseholders should use the reply form.

The Tribunal’s address for information is:

First Tier Tribunal (Property Chamber)
10 Alfred Place

Please quote application reference: LON/00BE/LDC/2020/0067.

If you’ve got any other questions, take a look at our Frequently Asked Questions, which should give you the information you need.

If you need more help do contact us:

by telephone on 0300 500 8000
by email
by post by writing to us at: Clarion Housing Group (Section 20 Team), Reed House, Peachman Way, Broadland Business Park, Norwich, NR7 0WF.