Thank you for contacting us

Thank you for your submission. We are committed to resolving issues for our customers. When you escalate your complaint, we aim to acknowledge, define, confirm your desired outcomes, and log your escalation request within 5 working days of your escalation being received.

We aim to issue a full response to your complaint escalation within 20 working days of its acknowledgement.

We will always focus on providing you with a quality resolution and if we need additional time to achieve this, we will let you know and aim not to extend this by more than 20 working days. When this happens , we will always provide you with details of the Ombudsman. Please allow this time to investigate the complaint and find the best resolution for you.