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Clarion Commitments – sharing our latest results


Our ambition is to deliver great customer service and to ensure you are aware of the services we offer and the standards you can expect.

To help achieve this, and in response to our ongoing engagement with you, we launched Clarion Commitments.

Clarion Commitments are about being more open and transparent with you, so you can hold us to account about the things that matter most to you, and help us in our constant drive to make a difference for our residents and communities.

The six commitments cover different areas of our key services, each with their own series of measures and promises.

This month we publish our first set of results  


  • Supported 745 people to improve their digital skills and get online
  • Completed 1,167 estate inspections
  • Responded to emails and online enquiries within 3.5 days (average)

Michelle Reynolds, Chief Customer Officer, said:

“It’s my pleasure to share the first results of our customer service initiative, Clarion Commitments.

You told us what matters most to you in terms of how we deliver our services; and we used your feedback to develop the Commitments. Accountability is central to this and by publishing our performance against each measure, demonstrates our commitment to ongoing improvements.

We strive for customer excellence, and I look forward to sharing our performance each month with you, and continuing to build and develop the commitments to meet your needs.”