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Michelle's Update: October 2023


As we approach the colder and wetter months, homes are more at risk of being affected by condensation, damp, and mould, so it is important we take steps to manage it quickly.

Helping you manage condensation, damp, and mould

As your landlord, we take this issue extremely seriously and I want to remind you that if your home is affected, we are here to help. We have lots of dedicated advice and guidance on preventing and tackling condensation, damp and mould, including tips on how you can manage small amounts yourself, how you can get in touch with us if you are concerned, if the problem is not improving or is at an advanced stage.

On our website you can also find out more about how our Money Guidance team may be able to support you if you are finding it difficult to heat your home (cold air can increase condensation) due to rising fuel costs.

In addition, I am pleased to update you that you will soon be able to book a repair relating to leaks, condensation, damp and mould using your online account. Further information will be provided over the coming weeks.

Let’s get you gas safe

Your safety and wellbeing are our top priority, and we are responsible for making sure your gas and heating systems are safe; to protect you, your neighbours, and your home.

We carry out free annual gas safety appointments in your home, which are simple and quick - 20 minutes is usually all it takes for the engineer to check your home is gas safe and your appliances are working well. Delivered by one of our approved gas safety contractors, they will also test your smoke and carbon monoxide detectors.

Please look out for your annual appointment letter, which is normally sent around 10 months after your last check. If you haven’t had a gas safety check in the last 12 months or been contacted by your contractor about a safety check that is due, please request an appointment. Kindly note that Shared Owners are responsible for their own gas safety checks, however please see below for a link to our dedicated gas safety page, which includes how to find the official Gas Safe list of gas engineers.

We have plenty of information on our website, including gas safety advice and what to do if you smell gas or suspect a gas or carbon monoxide leak.

Do you normally book a repair by phone? There is an easier way

When something needs repairing, do you usually reach for the phone to book an appointment? Next time, why not try and book it online using your online account in just a few easy steps.

Whether you are at home or on the go, it’s simple and can be done from your laptop, tablet or phone. There is also 24/7 access meaning you won’t be restricted by our opening hours, and you can choose when you want to book.

If an appointment has been booked and confirmed between 2 October 2023 and 30 September 2024 you will also have the opportunity to be entered into a prize draw to win a new tablet and 12 months free mobile data. Book online. If you would like to register for your online account, it is simple to do.

Our Clarion Commitments to you

I am delighted to introduce our Clarion Commitments report for August 2023, which shares our performance set against the six standards that cover our key services. I believe that we as your landlord, must be as transparent as possible and open about how we are doing. Although the process of recovering our systems and services after the cyber incident has been gradual, we are seeing continuous improvements month on month.

These standards are designed to reflect what you are telling us and will be updated over time to remain relevant to your priorities and concerns. More detailed information on our commitments and their measures, can be found on our dedicated area of the website.

We have also recently published our Residents' Annual Report, which reflects on our performance over the last year and highlights the work we are doing to get you involved in helping us shape our services and having your say wherever possible.