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Welcoming our new Customer Committee members


As part of our commitment to ensuring resident voices are heard and that we deliver the best possible services to you; during the summer, we were looking for residents to become members of our brand-new Customer Committee group.

With a successful resident involvement structure already in place, the purpose of the Customer Committee will help focus our efforts on our service offer to residents and give greater assurance to the Board that we’re doing things as well as we can.

We were thrilled to receive 120 applications from residents across the nation, which allowed us to consider different experiences and viewpoints that would suit the needs of our communities.

Following the recruitment process, we are delighted to welcome six, new Customer Committee members to Clarion.

Each member brings fresh perspectives which will help us serve and shape the services we offer.

We believe everyone has a valuable contribution to make and are proud to have welcomed individuals from various walks of life, regardless of experience or skill set.

All we asked for was a positive attitude, a willingness to work together, and a passion to make a difference.

The Customer Committee will meet in person at least four times a year but also take part in regular reviews and consultations on projects and policies at Clarion.

The first meeting took place on the 20th of November and was a chance for members to meet one another and Clarion staff across the business.

Members received an induction, which outlined the work of our Customer and Property teams and highlighted results from our recent Clarion survey.

The next meeting will be in January 2024, when members will begin to scrutinise our performance.

After each in-person meeting takes place, we will publish a summary and any outcomes here, so that you will be able to find out what the Committee is working on.