Resident Committee

What is it?

The Resident Committee at Clarion is a newly established group made up of nine residents. Each member has been selected to help shape and improve our services. The committee is a vital part of our commitment to ensuring that residents are listened to and services are delivered to the highest standard.

How will they help?

The Resident Committee will meet at least six times a year in person to positively impact the improvement process. As well as these meetings, members will take part in reviews and consultations on various projects and policies here at Clarion. This encourages communication and collaboration between us and residents and helps create a community-first approach to improvements.

The nine members help bring fresh perspectives to Clarion, helping us adapt and tailor our services effectively. We are proud to have welcomed individuals from various walks of life, emphasising that everyone, regardless of experience or skill set, has a valuable contribution to make. The only prerequisites for committee membership were a positive attitude, a willingness to collaborate, and a passion for making a difference in the community.

Our latest update

Richard, Chair

Richard has been a Clarion resident in Newton Le Willows, Merseyside for 14 years. He has a wealth of experience of working within the public and housing sectors, including roles covering finance, estate and property management and Home Ownership.

Richard was a member of the Affinity Sutton North Scrutiny Board, has been a green inspector and a tenant representative on grounds maintenance contract procurement, and is trained to serve on complaints panels. Richard is also a member of the Clarion Futures ‘Clarion 55’ resident involvement group.

Anastassis

Anastassis is a Lead Risk Assessor with expertise in housing safety, compliance, and risk management, combining professional experience with lived insight as a shared owner.

With a background in project management and stakeholder engagement, he brings strong analytical, governance, and communication skills, alongside a clear commitment to improving service quality, accountability, and resident outcomes.

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Helen

Helen is a former secondary school science teacher with nearly 20 years’ experience in education, specialising in supporting vulnerable young people through multi-agency collaboration.

Now living in social housing, she brings valuable lived experience of resident needs alongside a strong background in leadership, communication, and advocacy, having managed teams, chaired meetings, and driven inclusive, practical improvements.

Helen is passionate about equality, representation and is committed to using both her professional expertise and personal insight to champion meaningful change for residents.

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Serena

Serena is a Senior EDI Leader with extensive experience across the charity and education sectors, specialising in governance, strategy, and organisational change. She brings strong board-level experience, a collaborative leadership style, and a focus on embedding inclusion, accountability, and resident voice in decision-making.

Daoud

Daoud has worked in Social Housing in London since 2008. Before this he worked in conveyancing in the north of the country.

Following his work for Circle Housing in Merton, Daoud is now a Neighbourhood Manager on the Grenfell site. This is also known as Lancaster West Estate, within the Royal Borough of Kensington and Chelsea Council, West London. He worked closely with the local community following the tragedy in 2017.

Daoud is delighted to be on the Resident Committee to continue his work and passion for helping others.

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Helen

Helen began working as a part-time Custodian at Cambridge University in February this year.

During the pandemic, she volunteered as an RVS Steward at the mass vaccination centre in her home city. She then became a part-time administrator for the NHS, to help complete the vaccination programme until the end of 2022.

Helen is now an NHS Reservist, helping the current administration with the vaccination booster programme. She would describe herself as passionate about good customer service and a "people person".

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Jenny

Jenny is a Higher Education professional working at a university in East London. She is passionate about supporting students to achieve their full potential, as well as developing strategies to overcome barriers to success at university.

Previously, Jenny worked abroad teaching English to speakers of other languages, and currently volunteers with a charity providing English and Befriending support. She has a keen interest in ensuring communications are accessible to all and hopes to bring this experience to her role on the Clarion Resident Committee.

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Laura

Laura works in the film and television industry. She has worked for companies including the BBC, Disney and the BFI and has had her work nominated for various industry awards and programmes in film festivals across the globe.

Laura is passionate about platforming under-represented narratives and brings the bold, the unexpected and the mischievous to all of her work. Creative problem-solving, innovative collaboration and out of the box thinking are central to Laura’s creative process and these leadership skills underpin her approach to life and to work.

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Tsitsi

Tsitsi is a distinguished HR professional with a rich and varied background. This includes HR roles within HR consultancy, recruitment, and employment law.

Most recently, she has gained expertise within the health and social care sector. Her efforts have led to the development of a groundbreaking Care Management System. She currently serves as the Managing Director of Wisterias Software.

Tsitsi has established herself as a leading figure in the digital health sector. This is thanks to her successful collaborations with the Greater Manchester Combined Authority and SKY. These partnerships also highlight her strong professional networks and commitment to driving positive change.

She has a passion for making a meaningful impact. What sets her apart in her field is her exceptional leadership skills and dedication to achieving positive outcomes.

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Anastassis

Anastassis is a Lead Risk Assessor with expertise in housing safety, compliance, and risk management, combining professional experience with lived insight as a shared owner.

Helen

Helen is a former secondary school science teacher with nearly 20 years’ experience in education, specialising in supporting vulnerable young people through multi-agency collaboration.

Helen is passionate about equality, representation and is committed to using both her professional expertise and personal insight to champion meaningful change for residents.

Daoud

Daoud has worked in Social Housing in London since 2008. Before this he worked in conveyancing in the north of the country.

Daoud is delighted to be on the Resident Committee to continue his work and passion for helping others.

Helen

Helen began working as a part-time Custodian at Cambridge University in February this year.

Helen is now an NHS Reservist, helping the current administration with the vaccination booster programme. She would describe herself as passionate about good customer service and a "people person".

Jenny

Laura

Tsitsi

Tsitsi is a distinguished HR professional with a rich and varied background. This includes HR roles within HR consultancy, recruitment, and employment law.

She has a passion for making a meaningful impact. What sets her apart in her field is her exceptional leadership skills and dedication to achieving positive outcomes.

Kate Still, at Clarion

Kate leads Clarion’s Customer Directorate with responsibility for resident services, insight and engagement, housing management and community investment.

Kate brings over three decades of experience in housing, regeneration, and economic development. A former Chief Operating Officer at Citizen Housing Group and National Director of Housing Operations at Sanctuary Housing, she has led operational transformation across some of the UK’s largest housing providers.

Kate has worked as an independent consultant, advising housing associations and local authorities on customer service, regulatory compliance and resident engagement. Her previous roles have included Chief Commercial Officer at Home Group and Executive Director of Customer and Communities at Golding Homes.

Rob Lane, at Clarion

Rob leads the Property Directorate and has responsibility for repairs, maintenance, property services, investment and long term asset strategy for our 125,000 homes. He led the creation of Clarion’s 2050 Asset Strategy which involves a major programme of investment to sustainably upgrade its properties, based on a set of housing targets it has developed. Rob also has responsibility for Grange (our property management subsidiary), our commercial & investment properties and House Exchange.

Rob is a qualified accountant, with a career that has included senior finance roles in major commercial organisations such as the Domino’s Pizza Group and Network Rail Property.