Four Million Homes Programme: Helping you know your rights

• Unconscious bias and experiences of discrimination
• How to have discussions about diversity
• Ensuring resident Four Million groups and structures are inclusive
• What landlords need to be doing in terms of equality, diversity and inclusion

• What is the role of resident panels?
• What should resident panels do?
• Who should be on a resident panel?
• What support should landlords give?
• How do we know whether resident panels are improving services?

• What is a residents’ association?
• Why have a residents’ association?
• Will a residents’ association be possible where you live?
• What support can you expect from your landlord?
• The roles/responsibilities of residents’ association committee members; dealing with difficult situations.
• What to do next.

• The area of law that social housing providers need to be compliant with
• What records need to be kept
• How complaints are handled
• Confidentiality

• The role of the Regulatory of Social Housing and the Housing Ombudsman Service
• The Regulatory Framework
• The standards that landlords need to comply with
• The Tenant Satisfactory Measures

• Explore how councils and housing associations are funded.
• Help residents to understand what your rent and service charges pay for.
• Look at how landlords fund development of new properties

• What the community is trying to achieve
• Building community support and membership
• Different routes to ownership and management
• Getting the right advice
• Help residents to understand what your rent and service charges pay for.
• Look at how landlords fund development of new properties

14:30-16:00 and 19:30-21:00.

Judge Tim McPowell from the First Tier Property Tribunal will discuss service charges, and explain the Tribunal process around service charge cases, using examples from recent decisions.

More speakers to be announced.

15:00-16:00 and 19:30-21:00

In this session, the Decent Homes Standard team at the Ministry of Housing, Communities and Local Government will explain what’s expected from us in terms of you having a decent and good quality home, including:

• Housing quality and standards that guide this. 
• What the national picture looks like. 
• Electrical safety and the housing health and safety rating system (HHRS).