As 2025 comes to a close, it is the perfect time to reflect on the year that has unfolded. And what a milestone year it has been for Clarion as we reached our 125th anniversary - a time to celebrate our heritage but - more importantly - to look ahead at how we can continue improving our services and investing in your homes and communities.
Introducing our remarkable Resident Heroes
At the heart of our celebrations has been the Resident Hero Awards, an inspiring tribute and opportunity to say thank you to those who go the extra mile to make their community a better place, who bring people together and truly make a difference.
When we asked you to nominate your Resident Hero, we were overwhelmed by the response, and it set our judging panel a tough challenge. However, five brilliant winners have emerged, and I have been personally inspired by their powerful stories and achievements.
From creating vibrant gardens to getting everyone active, reducing isolation to supporting those in need, I am exceptionally proud to unveil the winners. Here you can also discover a snapshot of the other ways we have marked our anniversary.
We know that there are hundreds more extraordinary people in our communities who go above and beyond to make a positive and powerful impact every day, so I want to take this opportunity to say thank you.
Celebrating our Resident Heroes - the highlights
Need us over Christmas? Your online account is by your side 24/7
With Christmas just around the corner, it is worth bearing in mind that we will be operating special opening hours over the festive period. For the times that we are closed, rest assured that you can still report an emergency repair by phoning our customer service team.
Also, please remember you can still manage your home with your online account. In our regular feature spotlighting one of our six Clarion Commitments, we highlight how your online account unlocks a simpler, quicker, round-the-clock way to access our services. It also explains the support we provide to get you set up and getting the best out of it.
Keep warm and well this winter
With temperatures dipping and daylight fading earlier, it can be hard to keep warm, safe and well during the winter months.
Did you know that we offer a range of free services designed to support your wellbeing and help you feel connected with your friends and neighbours?
At our Wellbeing Spaces, located in the heart of our communities, a warm welcome and choice of hot drinks await you. We also offer a 24/7 online service that can help with common wellbeing difficulties - such as stress and low mood - and a telephone befriending service that harnesses the power of a friendly chat to reduce loneliness.
Of course, we know that there is a lot of financial pressure at this time of year and switching on the heating may be a concern. Our Money Guidance team have lots of helpful tips on how to reduce your home's utility bills and are also there for you to turn to if you're struggling. Please get in touch if you need support.
Protect yourself from scams
Unfortunately, I am aware that some residents are being contacted by fraudsters claiming to be Clarion staff or contractors. With scam tactics continuing to evolve, it’s vital we are all vigilant and are aware of the ways we can keep safe. I cannot stress enough that if you are ever contacted by someone claiming to be from Clarion and you are unsure, do not hesitate to get in touch with us to check.
Watch out for claims companies targeting residents
We are also aware that some claims management companies - known as “claims farmers” - are targeting our residents. They may be in contact to encourage you to make a legal disrepair claim against us. These organisations are not associated with Clarion.
We understand this may seem like a quick way to resolve an issue, but we want to make you aware of the risks involved with engaging with these companies.
We are here to help, so please speak to us first about any issues with your home or take a look at our complaints process if you are unhappy with our service.
And finally...
I want to say a huge thank you to you all, not only for making me feel so welcome as your new Chief Customer Officer but for your continued feedback - your insight makes a significant difference and is vital to us understanding what is working well and what needs improvement. I want you to feel empowered to get involved in whatever way you can - every voice matters.
On behalf of all of us at Clarion, I would like to wish you the best for the festive season and the year ahead.
Kate Still
Chief Customer Officer