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Clarion online account guide

Discover the benefits of using your Clarion online account to make payments, request repairs, and contact us.

Benefits of an online account

By registering for a Clarion online account, you’ll be able to use all our online services to manage your home on the move, 24/7, 365 days a year. 

  • Access your account anywhere, any time.
  • Make fast, secure online payments.
  • View your statements and charges.
  • Update your personal information.
  • Request repairs and contact us quickly and easily.

Please note that only a primary tenant can register a household’s online account.

How to register

Registering your Clarion online account is quick and easy to do.

1. Enter your first name, last name, and customer ID

Enter your first name, last name, and customer ID as on your Clarion record. You’ll find these on your contract, or any letter or email from us. Take care not to include any extra spaces before or after your names.

2. Confirm your email address

Enter the email address you want to use. We’ll then email you a verification link to confirm your address. Please check your spam or junk folder if you don’t see the email. The registration verification link expires after 5 hours, but you can get a new one if necessary.

3. Set up your password

Enter the account password you want to use. Once you’ve done that, you’re ready to use your online account.


How to unlock your account

If you enter your password incorrectly 5 times, our system automatically locks your account for your security. Follow the steps below to unlock your account: 

Step 1

Click 'Unlock your account' below to go to the account login page.

Step 2

Enter the email address related to your account and click 'Log in'.

Step 3

You'll then be automatically guided through our two-step unlocking process. Please note, the process takes 24 hours to complete.

Problems using your account?

Find out more about using your online account, including what to do if you previously had access as a secondary tenant.

Contact us

If you’re having problems or have a question about your online account, you can talk to us using our live chat. Or fill in our simple online form and we’ll be in touch.

Contact us