We want to make it easier for you to get in touch with us and understand the information we send.
We are carrying out a Disability and Neurodivergent Accessibility Audit of our communication channels. This includes letters, text messages, phone calls, social media, our website and the customer portal.
We’d like your help
As a Clarion resident, your feedback is really important.
We want to hear about your experiences when communicating with us:
- What works well
- What makes things difficult
- What we could improve
Your answers will help us make real changes.
About the survey
The survey asks about things like applying for a tenancy, repairs, rent enquiries, complaints and how you prefer to communicate.
Most questions are multiple choice, with options to add comments.
It takes about 15 minutes to complete.
Your privacy
The survey is anonymous. Please do not include your name, address or contact details.
Your answers will be kept secure and confidential.
We are working with Direct Access Consultancy Ltd, a specialist disability-led organisation. They will only see anonymous results and will help us improve.
Need support?
If you need the survey in a different format, please contact info@directaccess.group and we will do our best to support you.
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