Resident involvement successes
Find out how residents have helped to improve our services across the country.
Resident involvement and collaboration insight report 2024/25
Our residents and homeowners make an incredible difference every day by using their voice to shape and improve services, influence decisions and hold us to account.
In our latest resident involvement and collaboration insight report, we celebrate the power of resident involvement by capturing the achievements we have made together from April 2024 to March 2025.Plus, we present our plans to do more and ensure everyone, no matter what time they have to spare, can have their say.
Resident scrutiny committees
A resident scrutiny committee (RSC) is a group of residents who review housing services to ensure they meet residents’ needs. This helps identify areas for improvement, ensures transparency and supports regulatory standards. The RSC’s input builds trust, improves communication, and improves the quality of Clarion’s services.
London North resident scrutiny committee
Scrutiny topic: How Clarion communicates its Sustainability Strategy to residents
2023/2024 London North Report [PDF]
London South resident scrutiny committee
Scrutiny topic: Service charge misallocation
2023/2024 London South Report [PDF]
East Region resident scrutiny committee
Scrutiny topic: Clarion residents’ involvement in professional memberships
2023/2024 East Region Report [PDF]
North Region resident scrutiny committee
Scrutiny topic: Noise nuisance
2023/2024 North Region Report [PDF]
South Region resident scrutiny committee
Scrutiny topic: Clarion’s Aids and Adaptations service
Customer Committee
The Customer Committee is a newly established group of seven residents, and chaired by a resident Board member. The Committee is a formal part of our governance structure, reporting to the Clarion Housing Association Board and forms a vital part of our commitment to ensuring that residents are listened to and services are delivered to the highest standard.
We are proud to have welcomed individuals with invaluable contributions to make, regardless of experience or skill set.
For regular updates on what the Committee are working on, visit:
Residents’ annual report 2024-2025
Explore the latest edition of our residents' report.
Resident involvement successes
Find out how residents have helped to improve our services across the country.
News, stories and guides
Find out the latest news, and explore our range of resident stories, case studies and helpful guides.