Resident involvement successes
Find out how residents have helped to improve our services across the country.
Resident involvement impact report 2025/26
Our residents and homeowners make an incredible difference every day by using their voice to shape and improve services, influence decisions and hold us to account.
Covering April 2025 to March 2026, it highlights the ways residents’ views, lived experiences, and ideas have directly influenced decisions, driven improvements, and helped shape our future plans.
Resident scrutiny committees
A resident scrutiny committee (RSC) is a group of residents who review housing services to ensure they meet residents’ needs. This helps identify areas for improvement, ensures transparency and supports regulatory standards. The RSC’s input builds trust, improves communication, and improves the quality of Clarion’s services.
London North resident scrutiny committee
Scrutiny topic: Grounds maintenance
2025/2026 London North Report [PDF]
London South resident scrutiny committee
Scrutiny topic: Scrutiny recommendations process
2025/2026 London South Report [PDF]
East Region resident scrutiny committee
Scrutiny topic: Empty homes and recharges
2025/2026 East Region Report [PDF]
North Region resident scrutiny committee
Scrutiny topic: The scrutiny structure and process
2025/2026 North Region Report [PDF]
South Region resident scrutiny committee
Scrutiny topic: Repairs satisfaction process
Resident Committee
The Resident Committee is an established group of nine residents, and chaired by a resident Board member. The Committee is a formal part of our governance structure, reporting to the Clarion Housing Association Board and forms a vital part of our commitment to ensuring that residents are listened to and services are delivered to the highest standard.
We are proud to have welcomed individuals with invaluable contributions to make, regardless of experience or skill set.
For regular updates on what the Committee are working on, visit:
Related resources
Residents’ annual report 2025-2026
Explore the latest update of our residents' report.
Have your say
Discover the ways you can share your views, get involved with your community, and help improve our services.
News, stories and guides
Find out the latest news, and explore our range of resident stories, case studies and helpful guides.