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It is your legal obligation to ensure we have access to your property in order to carry out these safety checks and servicing.
Any appliances that Clarion Housing owns (excluding those left by previous tenants) will be serviced as part of these safety checks. Any appliances that are not owned by us but that present a safety risk will have to be disconnected.
Remember, if you smell gas or suspect carbon monoxide poisoning call the National Grid free on 0800 111 999.
It’s essential for us to check that your appliances and heating system are safe to use. Checking that these fixtures and fittings are working correctly could also ensure that you aren’t paying too much on your bills, and you’ll be less likely to have a boiler breakdown at a later date.
After our engineers have completed the servicing, you’ll receive a certificate called a Landlord’s Gas Safety Record that confirms the results of the check. We also keep a copy of this certificate as part of our records.
Once you receive your appointment date for servicing, please make sure you're home to let the engineer in. Also:
Last year, we took out several injunction orders against customers who failed to allow our engineers access to their homes. The courts issue these orders and failure to carry out the actions within the order is contempt of court and could result in a prison sentence.
Once we’ve made an application to the court, we always ask for the costs of the application to be paid by the customer, so please do keep the contractor updated if you have to reschedule an appointment.
You will get a letter telling you that your service is due around nine weeks before the due date. Our contractor will then send you a letter with a suggested appointment date, no later than six weeks before the due date.
We try to give everyone plenty of time to organise the work, just in case there are any unforeseen delays. There are serious consequences for both us as an organisation and you as an individual if the check becomes overdue, so please do keep in touch with the contractor if you’re unable to make the appointment.
If you have not had any safety checks in the last 12 months please contact your local team.