Help with your tenancy
See how our tenancy sustainment service can help your tenancy run smoothly.
Managing your tenancy
From time to time you may find it difficult to manage your tenancy.
You may need to find out specific information, require help with a concern, feel overwhelmed with financial worries, or be anxious that you could lose your home.
Our sustainment service is here to help ease your worries and get things back on track. We can help in a range of areas, such as:
- access to support from different organisations
- help applying for charity grants to support you in your home or day-to-day life
- assistance in managing your tenancy and home
- help with your wellbeing and living safely.
When to use our sustainment service
Don’t wait until you’re in a crisis to get in touch.
Our dedicated experienced officers are here to help at every stage. That means every Clarion tenant gets to enjoy living in their home for as long as they want, without any problems or tenancy breaches.
Last year we helped over 600 families with crisis intervention.
If you’d like help, or want to find out more about our tenancy sustainment service, please fill in our simple online form below.
What residents are saying about this service
“Thank you for helping me through this difficult time. I know I haven’t been the easiest person at times, but think I have a shot at being happy here in the flat.”
“Thanks for helping me with the vouchers and getting a washing machine. I’m so grateful for what you’ve done, and my mental health has improved so much.”
“I appreciate the support to make my situation better - I’ve been able to keep my home.”
“We worked together to put things in place for my Mum and I, to deal with life's ups and downs. We have a much improved life.”
StepChange: free debt helpline
StepChange provides a debt telephone helpline that's free and open to everyone. You can use their service no matter how large or small your debts.
They’ll look at your financial situation, give you expert debt advice and recommend debt solutions to suit you.
They can also help you set up and support your chosen repayment solution or help you apply for the Breathing Space scheme. This scheme offers 60 days no fees or interest, and no contact from your creditors whilst you activate a debt solution.
You can phone StepChange for free on 0800 138 1111.
The StepChange website also has a 24/7 online debt help service. This service allows you to work out a personal debt action plan at a time that suits you.
“Without digital skills I was feeling left behind. Now I’m able to keep in touch with people, create documents, and manage my money.”
John
Clarion resident
Get help from our charitable foundation
Clarion Futures is our charitable foundation and can help you in lots of different ways. We offer support in many areas, such as:
- money and household bills
- jobs, apprenticeships, and training
- digital skills
- mental health and wellbeing.
Support services and our working together commitment
We are committed to making it easy for you to access the help and guidance we offer our residents. If you're struggling, please let us know.
This video outlines our commitments to you, and your responsibilities as a resident.