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Supported housing services

Find out about the different ways we can help with critical housing needs.

We offer supported housing to people with a range of needs. This accommodation is usually for people referred to us by local authorities, the police, and health and social care professionals.

We accept self-referrals for supported housing, for those who:

  • are experiencing domestic abuse
  • are experiencing violence
  • would like access to our drug and alcohol recovery service.

Domestic abuse or violence

Our services provide safe refuge accommodation and support for anyone experiencing domestic abuse. This includes male and female survivors and those from the LGBTQI+ community.

Our 16 refuges, across Kent, Medway, and East Sussex, provide 122 spaces for survivors and their children. These include shared houses and self-contained flats within larger refuge buildings. 

Our services include Independent Domestic Violence Advisors (IDVA) and Outreach support, so we can help people build a life free from abuse.

The range of support we provide includes:

  • safeguarding, risk management, and safety planning
  • advocacy, including Multi-Agency Risk Assessment Conference
  • access to trauma support, counselling, and therapeutic services
  • help with legal issues, such as protective orders and legal advice
  • support with re-housing
  • access to children's services and education
  • access to adult education, volunteering, and employment.

When people move out of refuge they often settle in the local area. Our specialist Domestic Abuse Tenancy Sustainment team are there to provide help with this.

Find out more about how we can help with domestic abuse and violence


For the first time in years I feel safe, stable and excited about finally putting down roots.


Amy’s Place resident

Read Jacqueline's story

Drug and alcohol recovery

Amy’s Place is a unique partnership between Clarion and the Amy Winehouse Foundation. It closes the gap between addiction treatment services and independent living, and is the only service of its kind in the UK.

The home in east London has space for 16 women aged 18-30. There are 12 self-contained flats, 8 for single occupancy and 4 for double occupancy. Communal areas are used for activities and workshops, and a concierge service provides safety and security.

Before moving into Amy’s Place, the women must have not used drugs or alcohol for at least 90 days.

Visit the Amy’s Place website

Mental health

We provide homes for people with a range of mental health needs. We also help residents get access to health and wellbeing services, as well as debt and benefits advice.

Residents are given support to enhance their social, personal, and educational skills, and can get employment advice as well as help to develop their money management skills.

All of this helps prepare them to move into independent accommodation.

Take a closer look at the homes below.

Homeless families

Shenwood Court in Hertsmere is home to 24 previously homeless families. Many of the residents are aged 18-25 and have had to leave their family homes due to pregnancy, domestic abuse, or the breakdown of a relationship.

Shenwood Court residents are often referred to us by local authorities and housing options teams. In 2019-20, we supported 54 people.

Customers are helped with things such as claiming benefits, using online choice-based lettings systems, and finding local schools for their children. We also liaise with social workers and other professionals if there are safeguarding concerns.

Residents typically stay up to 12 months, with around 50% then successfully finding a permanent home, often with Clarion. Others move in to alternative temporary accommodation, with a small number being supported via local authority private rented schemes.

Learning disabilities

Our Kent Learning Disability Service provides five supported living houses for 15 people with mild to moderate learning disabilities. 

Residents receive support maintaining their tenancies and developing daily life skills, like participating in the local community. We work closely with a range of health and social care professionals. 

The support plays a key role in making sure that our residents maintain relationships with family and friends, and enables them to lead full and meaningful lives.

UK Resettlement and Afghan Scheme

The UK Resettlement and Afghan Scheme is a government-funded initiative supporting the resettlement of refugee families. These survivors of violence and war are resettled into the UK to rebuild their lives. 

Our team of Support Officers have already relocated many families throughout West Kent. The focus is to support them in accessing services, finding employment, and ensuring that they integrate into the local community, whilst maintaining their culture. 

Medway Young People's Service

Medway Young People’s Service is a mix of supported accommodation schemes for young people with support needs.

The Young Person’s Homelessness Prevention Service provides support for vulnerable young people to maintain their home.

Situated in Medway, both services have a shared kitchen, bathroom and lounge, and have between four and eight private bedrooms.

Residents of both services also have access to several local drop-in facilities for mental health, substance misuse, self-harm and sexual wellbeing.

Our experienced staff team includes a Project Manager, Project Team Leader and four Support Officers. 

They offer advice and help with a variety of issues, including:

  • budgeting and financial management
  • help with understanding the basic rights and obligations of your licence agreement and future tenancies
  • help in resolving difficult housing issues, like rent arrears or problems with neighbours
  • claiming welfare benefits
  • accessing education, training, and employment
  • being independent and staying safe at home
  • help and assistance in accessing GPs, health care provision, social services, or local authority services
  • advice on counselling and care services to meet specific needs
  • assistance in accessing community facilities.

For referrals to the services, contact Medway Council.