Supported housing services
Find out about the range of ways we can help people with critical housing needs.
We offer supported housing to people with a range of needs. This accommodation is normally provided to people referred to us by agencies such as local authorities, the police, and health and social care professionals.
Self-referrals are accepted from people experiencing domestic abuse or violence, as well as from those wishing to access our drug and alcohol recovery service.
Domestic abuse or violence
We provide safe accommodation for people from across the country who are experiencing domestic abuse or violence through our Kent Integrated Domestic Abuse Service.
Our 11 refuges provide 80 spaces for women and their children. There are both shared houses and self-contained flats within a larger refuge building. There is no time limit on how long people can stay, with the average stay being 10 months.
We promote and encourage choice and independence. This helps people to build the life they want to lead free from abuse. The range of support we provide includes:
- safeguarding, risk management and safety planning
- access to trauma support, counselling and therapeutic services
- help with legal issues
- access to children’s services and education
- help with adult education, volunteering and jobs.
When people move out they often settle in the area and we provide help with the transition to living in their own homes.
For the first time in years I feel safe, stable and excited about finally putting down roots.Read Jacqueline's story
Amy’s Place resident
Drug and alcohol recovery
Amy’s Place is a unique partnership between Clarion and the Amy Winehouse Foundation. It bridges the gap between addiction treatment services and independent living. It’s one of the only services of its kind in the UK.
The home in east London houses 16 women aged 18-30. There are 12 self-contained flats: eight for single occupancy and four for dual occupancy. Communal areas facilitate activities and workshops and a concierge service ensures safety and security.
Before moving in to Amy’s Place, the women must have been abstinent from drugs or alcohol for at least 90 days.
We provide homes for a range of people with mental health needs. We help residents to access health and wellbeing services and other relevant agencies. We also help them get debt advice and benefits guidance.
Residents are also helped to enhance their social, personal and educational skills, and can get employment advice and help to develop their money management skills.
All this helps to prepare residents for moving in to independent accommodation.
Shenwood Court in Hertsmere is home to 24 previously homeless families. Many of the residents are aged 18-25 and have had to leave their family homes due to pregnancy, domestic abuse, or the breakdown of a relationship.
Shenwood Court residents are often referred to us by local authorities and housing options teams. In 2019-20, we supported 54 people.
Customers are helped with things such as claiming benefits, using online choice-based lettings systems, and finding local schools for their children. We also liaise with social workers and other professionals if there are safeguarding concerns.
Residents typically stay up to 12 months, with around 50% then successfully finding a permanent home, often with Clarion. Others move in to alternative temporary accommodation, with a small number being supported via local authority private rented schemes.
Our Kent Learning Disability Service provides five supported living houses for 23 people with mild to moderate learning disabilities.
Residents receive support maintaining their tenancies and developing daily living skills, and are helped to participate in the local community. We work closely with a range of health and social care professionals.
The service plays a key role in ensuring that our residents maintain relationships with family and friends, and enables them to lead full and meaningful lives.
Newly released offenders
Our “through the gate” prisons service works in partnership with Nacro (a national social justice charity) to help people being released from prison in London.
In 2019-20, we supported 130 people with a range of needs. These included complex trauma, learning disabilities, clinical depression, and accommodation lost to “cuckooing” by drug gangs.
One of the most important aspects of our role is to ensure somewhere to stay on the day of release. In 2019-20, we achieved this for every customer.
As part of our support, we work with the probation service, police, clinical teams, the Department for Work and Pensions, social services, housing options teams, and addiction rehabilitation services. And we work with the offender’s family, with one of the things we encourage being to have both parents at the prison gates on release.
The Vulnerable Persons Resettlement Scheme is a government-funded initiative supporting the resettlement of Syrian refugee families. Displaced by war, these survivors of violence and torture often require urgent medical treatment on arrival.
Our team of ten support workers have already been able to relocate 25 families. More are expected to join the programme in the coming months. The focus is to support the families to access universal services and ensure they integrate into the local community, while maintaining association with their culture.