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Clarion Commitments – spotlight on resident engagement


We introduced Clarion Commitments to make you, our residents, aware of the services we offer and the standard you can expect.

As we publish our latest results we spotlight Commitment no. 2, which focuses on resident engagement, and introduce our new Director of Housing, David Hunter.

Resident engagement is central to our approach as you are best placed to tell us about where you live, and ways we can improve our services.

David Hunter, our new Director of Housing, shares his commitment to using your feedback to make a difference.

“I’ve recently joined Clarion as Director of Housing and look forward to working to improve the services we offer and be more responsive to your needs. For me it’s vital that we are engaging with our customers to identify areas of service we can improve and ensure our teams are listening to you and your feedback on what we do.

Whilst we always strive to deliver a good customer service to you, we know that there can be times when this doesn’t work as well as we would expect.

We are committed to changing our services to meet your needs. As part of this, we are using the feedback we receive from you to make changes to the way we deliver our services and these will continue to develop in the upcoming months.

If you would like to be more involved in the way we design our services please contact the resident involvement team, or continue to let us know areas you feel would make a difference to our customer services when you next speak to us.”


We are committed to making a difference. Find out more about the Clarion Commitments