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Change or cancel your repairs booking in a few clicks with your online account


We know that life is busy, and sometimes things come up. That is why we have designed our online account to be as flexible as possible when it comes to repairs.

With more options at your fingertips, you can change your repair booking by selecting an alternative appointment that works better for you, or simply cancel if it is no longer needed. It only takes a few taps and will save you waiting on the phone.

Clarion resident, Said, said: “I honestly find it a lot easier doing it online than phone calls. It saves me time from being on the phone - sometimes you can wait in the queue just for someone to answer, whereas doing it online can be so easy and simple.”

With your online account you can also:

  • Make fast, secure payments and view your statements and charges
  • Stay updated on services and opportunities
  • Change your contact details
  • Contact an advisor quickly and easily with Live Chat.

By registering for an account, you will be able to use all our online services to manage your home, whether that is with your laptop, tablet or mobile. Plus, with round-the-clock access, you won’t be limited by our opening times and can do it whenever you choose.

Register today

Book your next repair online and enter our prize draw

Next time you need a repair, book your appointment online and once it is confirmed you can opt in to enter our prize draw to win a tablet and 12 months free mobile data.