Providing accessible services: spotlight on the online account
We introduced our Clarion Commitments to make you aware of the services we offer and the standard you can expect.
Each month, we publish our results to demonstrate our commitment to being open and transparent in our service delivery.
Spotlight on Clarion Commitment no 1: online account
Alongside these results, we spotlight a commitment to highlight a service area. This quarter we feature Commitment no.1, focusing on the online account.
As your landlord we want to provide services that are easy to access, to help make managing your home quick and simple.
This means providing you with online services that are available around the clock, and fully accessible whether you are using a tablet, laptop, or phone.
Your Clarion online account offers a flexible way to carry out day-to-day tasks when it suits you, and means there’s no need to wait for contact centre opening hours.
Getting set up:
Registering for your Clarion online account is quick and easy to do.
Currently, more than 80,000 residents are using their online account.
Here’s what some of our residents have to say:
“Like many people who work during the day or night and don’t have the time to call about something, just log on and everything is there at the touch of a button.” Jacqui
“I like that I can book a repair and don’t have to wait for a certain time to call. I can do it at midnight if I need to.” Lucy
