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Request a repair online

Step one

To request a repair, you’ll need to log in to your account. To do this, click ‘My account’ in the top right of any of our web pages.

If you don't have an account, you can register for one by clicking the ‘My account’ button too.

Find out more about setting up and using your online account with our Clarion online account guide.

Step two

Once you are logged in, you’ll be taken to your account summary. Click on the 'Repairs’ button under your account balance.

To submit your repair, select the most relevant choice from the tenant options.

Step three

You can now start to tell us more about the repair you want to report.

Choose the option that is most relevant. You’ll be given options such as plumbing, electrics, heating etc.

You’ll then be asked to answer a few questions on your repair.

Step four

Choose the most convenient date and time for your repair. You can book up to 56 days in advance.

Sometimes repairs cannot be booked online directly. If this happens, we’ll ask for your details so we can ask one of our customer agents to call and arrange your repair by phone.

If you have issues with booking a repair or you need to chat more about your repair, please call us on 0300 500 8000 or speak with one of our agents on Live Chat.

Emergency repairs

You can report emergency repairs 24/7, 365 days a year, by phoning our customer service team on 0300 500 8000

Gas leaks

If you smell gas, or suspect a gas or carbon monoxide leak, phone the National Gas Emergency Helpline on 0800 111 999.   

You should also:  

  • switch off all your gas appliances 
  • open all doors and windows to ventilate the property 
  • turn off the gas supply at the mains (there’s usually a large lever next to the gas meter) 
  • evacuate the property immediately and wait for advice from the emergency services.  

Find out more about gas safety

The repair experience was brilliant. The contractor fixed what he needed to, which was a part in the boiler, and was done within the hour.

Clarion resident