Request a repair
To get started with your repair request, first please tell us who you are. Remember, to request a repair online you'll need a Clarion account.
Manage your existing repairs
How can we help?
Request a repair online
Step one
To request a repair, you’ll need to log in to your account. To do this, click ‘My account’ in the top right of any of our web pages.
If you don't have an account, you can register for one by clicking the ‘My account’ button too.
Find out more about setting up and using your online account with our Clarion online account guide.
Step two
Once you are logged in, you’ll be taken to your account summary. Click on the 'Repairs’ button under your account balance.
To submit your repair, select the most relevant choice from the tenant options.
Step three
You can now start to tell us more about the repair you want to report.
Choose the option that is most relevant. You’ll be given options such as plumbing, electrics, heating etc.
You’ll then be asked to answer a few questions on your repair.
Step four
Choose the most convenient date and time for your repair. You can book up to 56 days in advance.
Sometimes repairs cannot be booked online directly. If this happens, we’ll ask for your details so we can ask one of our customer agents to call and arrange your repair by phone.
If you have issues with booking a repair or you need to chat more about your repair, please call us on 0300 500 8000 or speak with one of our agents on Live Chat.
Emergency repairs
You can report emergency repairs 24/7, 365 days a year, by phoning our customer service team on 0300 500 8000.
Gas leaks
If you smell gas, or suspect a gas or carbon monoxide leak, phone the National Gas Emergency Helpline on 0800 111 999.
You should also:
- switch off all your gas appliances
- open all doors and windows to ventilate the property
- turn off the gas supply at the mains (there’s usually a large lever next to the gas meter)
- evacuate the property immediately and wait for advice from the emergency services.
Find out more about gas safety
Responsibility for repairs
Find out what you’re responsible for in your home, and what you should ask us to repair.
The repair experience was brilliant. The contractor fixed what he needed to, which was a part in the boiler, and was done within the hour.
Clarion resident