The way you log into your account is changing

To make your account more secure and easier to use across all devices. The change will also help us deliver a smoother, more reliable sign-in experience and future improvements.

When you select My Account you will be asked to login on a new page: login.myclarionhousing.com - this page will look different to how you login now but there are no changes to the login information you currently use.

When you login or register you will be redirected back to your online account as normal.

We are also introducing a simple CAPTCHA when logging in or registration; this is to add additional security when you login.

No. The first time you log in after the change, you can use your current online account password.

No, you can continue using your current account details, but it’s a good idea to check your email address is correct before the update.

Your username will not change; it will be the same email address that you are currently using to login to your account.

No. All your existing account information, preferences, and settings will remain the same.

You can reset it using the “Forgot password?” link on the login page. You’ll receive instructions via email to create a new password.

Check your email spam/junk folder. If you still don’t receive it, you can use the resend code function. Please contact us if you require any further assistance.

Yes. You’ll need to sign in using the new login process the next time you access your account.

Yes. The new sign-on system works on all devices, including desktop, smartphone, and tablet.

If you have any issues or questions, please contact us.

If you still know your password you will be able to login, you can then update your email address to a new one in your account if you want to keep it up to date. This will update the email address on your record and your login details.

If you don’t know your password and can’t reset it with your previous email address, please contact us so we can arrange for your account to be updated, you may need to re-register your account to re-gain access.

If your account was previously disabled, you will still not be able to login to your account. The account will need to be re-enabled to allow access.

Please contact us if you feel that your account can be re-enabled.