Repair enquiries
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Live chat
Use our virtual assistant 24/7 or our live chat service Mon-Fri 8.30-20.00 (Wed 10.00-20.00) and between 10.00-14.00 on Saturday and Sunday.
Emergency repairs
0300 500 8000
This number is for emergency repairs only due to our IT systems issue.
Repair appointment FAQs
If you’d like to request a different time or date for your repair appointment, phone our customer services team on 0300 500 8000. Bear in mind that you may have to wait a few weeks for another available appointment date.
If you’d like an update on a reported repair, please phone our customer services team on 0300 500 8000.
If you’re out when our repair team arrives, they’ll leave a missed appointment card with information about how you can rebook your repair.
Yes, as long as they’re 18 or older.
If our repair team don’t arrive at the appointment time, please phone our customer services team on 0300 500 8000. They’ll investigate the issue and, if necessary, rebook the appointment for you.