Repair enquiries

Step one

To log a repair request, you’ll need to login to your account. To login to your account, click ‘My account’ in the top right of any of our web pages. You can also register for an account by clicking the ‘My account’ button, if you don’t have one already. Find out more about setting up and using your online account on our Clarion online account guide.

Step two

Once you are logged in, you’ll be taken to your account summary. Click on ‘Repairs’ under your account balance.

To submit your repair, select from the tenant options presented.

Step three

You can now start to tell us more about the repair you want to report.

First, please choose the repair option that relates most to your repair needs. You’ll be presented with options such as plumbing, electrics, heating etc.

You’ll then be asked to answer specific questions based on your repair.

Step four

The next step is to choose from the next available dates and times. You can book a repair up to 56 days in advance.

Occasionally, repairs cannot be booked directly. In this instance, we’ll ask for details so we can ask one of our customer agents to call and arrange your repair by phone.

If you have issues with booking a repair, or you need to chat more about your repair please call us on 0300 500 8000 or speak with one of our agents on Live Chat.