We aim to reply within five working days.
0300 500 8000
Monday-Friday 8.30am-5pm (Wednesday 10am-5pm).
If you’d like to request a different time or date for your repair appointment, phone our customer services team on 0300 500 8000. Bear in mind that you may have to wait a few weeks for another available appointment date.
If you’d like an update on a reported repair, please phone our customer services team on 0300 500 8000.
If you’re out when our repair team arrives, they’ll leave a missed appointment card with information about how you can rebook your repair.
Yes, as long as they’re 18 or older.
If our repair team don’t arrive at the appointment time, please phone our customer services team on 0300 500 8000. They’ll investigate the issue and, if necessary, rebook the appointment for you.
Clarion Housing Association Limited is registered with Regulator of Social Housing (4865); and is a Charitable Community Benefit Society under the Co-operative and Community Benefit Societies Act 2014 (7686) and affiliated to The National Housing Federation, and g15 (London’s 15 largest housing associations). VAT no 675646394. Clarion Housing Association Limited’s registered office is at Level 6, 6 More London Place, Tooley Street, London SE1 2DA.