Ways to pay
Due to the ongoing IT system issues caused by a cyber security incident we have made some changes in the ways you can make a payment.
Paying your rent or service charges
It is important that you please continue to make your rent payments, including any charges you are responsible for, such as service charges.
If you usually make payments through:
- Your Clarion online account
- PayPoint (using your Allpay card)
- Standing order
- Bank transfer
- Allpay Direct Debit
There are no changes to these services, they are safe and secure. Please continue to pay this way as usual.
Checking if your Direct debit is a Clarion Direct debit
If you are not sure whether your Direct Debit is collected by Allpay or Clarion, you can refer to your rent statements. Allpay Direct Debit will be referenced as ‘Allpay’ and Clarion Direct Debit is referenced as ‘CustPayment Direct Debit.’
If you pay by Allpay Direct Debit, your rent will have been collected on the date it was supposed to be and you do not need to do anything.
Pay using your Clarion online account
If you have a Clarion online account you can continue to make payments through your online account.
It is safe and secure to do this, simply log in and follow the make a payment video instructions supplied here.
Pay by standing order
Standing orders are automatic payments similar to direct debits, but your bank is responsible for sending your rent to our account.
To set up a standing order, you need to contact your bank and give them our bank account details. To get our bank account details, please contact us through live chat.
Other ways to pay
You can also make payments online, by phone, or at PayPoint locations. These methods are flexible, but mean you have to remember when your payments are due and need to repeat the full payment process each time – unlike direct debit which looks after your payments automatically.
