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Moving in guide

Moving can be a daunting process at the best of times, so we've developed a step-by-step guide to help you through it. Here we cover all the key stages, from signing up to settling in.

Chat to us online

There are lots of ways to get in touch with us online. Our Virtual Assistant is on hand 24/7 to share help and advice quickly, and our Live Chat service puts you in touch with one of our friendly advisors.

Chatting to us online is easy:

  1. tap on the ‘Chat with us’ bar at the bottom of the page
  2. type in your question and the Virtual Assistant will share advice.

If you still have questions or would prefer to talk to one of our advisers (during opening hours), ask the Virtual Assistant to ‘connect to a live chat’ and click the button it shares.