Your viewing and sign-up appointment
Find out what to expect from your viewing appointment and what to bring along.
Moving in guide
Moving can be a daunting process at the best of times, so we've developed a step-by-step guide to help you through it. Here we cover all the key stages, from signing up to settling in.
What to expect from the viewing
You’ll receive an email from us with details of the property viewing. This email includes:
- the property address
- the rent amount
- the date and time of the viewing
- the name of the Clarion staff member you’ll be meeting
This email also includes:
- your tenancy agreement terms and conditions,
- the gas and electrical safety certificates
- the Energy Performance Certificate (EPC) for the property.
We’ll show you around the inside of the property and any outside areas. We can also answer any questions you have. If you wish to accept the property, we’ll ask you to sign the tenancy agreement and you’ll be given the keys. If you need a bit of time to think about it, we can discuss this with you at the viewing.
Please contact us if you have any urgent questions before the viewing or need to reschedule or cancel the appointment on 0300 500 8000.
What to bring with you to the viewing
There are key documents that you need to bring to the appointment. Ensure you bring all of the items listed below to avoid delays. Please bring with you:
- your passport or driving licence
- a bank card in your name for your first rent payment
- your current proof of child benefit
- birth certificates for all household members
- confirmation of your National Insurance number
- current proof of income
- proof of current welfare benefits (such as Housing Benefit or Universal Credit)
Who should come to the viewing?
All household members over the age of 18 are required to attend the viewing. If you have applied for a joint tenancy, both tenants must attend.
