Required move support

If you are able to stay with your friends and family, we will provide you with a daily allowance for the duration of the required move.

Your allowance depends on the make-up of your household and will be confirmed during your tenant assessment.

You must provide the full name, address and contact details of the person you are staying with.

If your family or friends do not live in your local area, we will also consider paying for reasonable travel costs.

A hotel is usually the first place you will stay, especially if the required move is the result of a major unplanned incident.

The team will work hard to find you somewhere that meets your needs, however due to the emergency nature of the required move, sometimes options available to us last minute may be limited.

We will make sure the hotel is in a suitable area for you, and try to find you accommodation that provides meals. If the hotel doesn’t offer meals, we will provide a meal allowance, up to a maximum of £20 per adult, £15 per child per day.

We will also cover costs for extras that you need such as parking, Wi-Fi and paying additional rates if the hotel allows your pets to stay with you.

Please keep receipts for all costs, so that we can arrange repayment when you move back home.

If you are asked to leave the hotel due to the behaviour of you, or your household/guests or intentionally damage the hotel, we reserve the right to not offer alternative accommodation.

We have a number of LiveSmart schemes for residents over 55. In many of these schemes, there are spare rooms which can be used for residents needing a required move.

Sometimes a hotel isn’t suitable for those with additional needs or vulnerabilities, so we will look into finding you a rental property has the accessibility features that your home has.

If we expect your required move to be for a long period, it may be more comfortable for you to be moved into an alternative Clarion property.

We will arrange for your belongings to be moved to the new property. We will also provide carpets and curtains/blinds to help you settle in.

You will be issued a temporary tenancy agreement and you will be responsible for paying the utilities and council tax at the new property, you must continue paying your rent at your principle home and we will cover the utilities and council tax at your principle home. Once the works are complete at your home, we will organise removals for you to return home.

Some repair works can be very disruptive, or may require utilities (e.g. water or electricity) to be turned off for a period. This means it isn’t practical for the home to be occupied during the works, or it simply may be unsafe to stay in the home.

If you are being moved out as a result of an unplanned incident such as a fire or flood you will usually have to move straight away, or with very little notice.

If it is scheduled work we will give you a date for the required move so you can prepare.

An allowance of £40 a day for a one person household and then an additional £10 a day for each additional household member. The sum is intended to cover food, drink and the accommodation.

Where a tenant cannot go to family or friends and the required move will last for less than 4 weeks, (or while we need to find alternative Clarion accommodation), the Customer Support Team will arrange bed and breakfast or hotel accommodation.

Clarion does not ordinarily provide financial assistance or book accommodation for leaseholders (including shared owners) that are required to move from their property.

Leaseholders will usually be expected to recover their costs from their own insurance provider.

The exception to this would be where there is an obligation under the terms of the lease or significant vulnerability.

A required move needs to be authorised by a surveyor.

If a tenant asks to move, a repairs assessment will need to arranged by the contractor before speaking to the surveyor to decide if a required move is needed.

Clarion doesn’t arrange required moves at the request of tenants, and the decision is based on an assessment by a repairs contractor and surveyor.

We can make referrals to Clarion Futures (e.g. Guideline) and/or Tenancy Sustainment to advise and assist you.

Each case will need to be assessed individually. We may signpost to local charities and other agencies that can provide free or low-cost items and, depending on circumstances, we may be able to help with emergency items.

Where tenants have lost all or significant possessions the likelihood is they will initially have to stay with friends or family, or in hotel accommodation until longer term alternative accommodation is found, or a furnished apartment is available.

This time can be used to make insurance claims or support you through referrals as noted in the question above.

The required move ‘decant’ policy allows a permanent move to be considered where the work is expected to take a long time to complete (i.e. more than 6 months) and the tenant would prefer to move permanently.

To move permanently into the Clarion accommodation provided for the required move, the tenant must have an existing housing need for the property size.

An assessment would be carried out by the Available Homes team to authorise a permanent transfer, based on our agreement with the local authority and property availability.