Estate services - South London
Making the difference to our communal areas.
Caretaking Services
Our cleaners/caretakers try hard to ensure that the place where you live are safe and kept clean and tidy.
We provide the following cleaning services:
- cleaning of all internal communal areas, this includes floors, walls, stairs, windows, doors, handrails, banisters and litter picking
- ensuring that the environment around your home is free from litter as far as is reasonably practical and weather permitting
- ensuring that bins are ready and available for collection by the local authority on the appropriate day(s)
- ensure that light bulbs on stairwells and landings are replaced when necessary
- regular inspections and cleaning of lifts and ensure faults are reported to contractor
- health and safety checks are carried out in your block each visit and communal repairs are reported.
- We weed spray hard standing areas at least twice a year.
Our cleaners/caretakers are instantly recognisable on site in their smart uniforms and vans bearing the Clarion logo.
Cleaning schedules and standards
Service standards
At Clarion we acknowledge the various challenges that face social landlords in maintaining a high quality cleaning standard. The challenges can include factors such as vandalism, building abuse and natural wear and tear. The estate service team is committed to provide a caretaking service that meets a good standard and achieves our target of excellence.
Work schedules
Our cleaners/caretakers work to a schedule of tasks for each block. These schedules are displayed in most blocks and tell you which tasks your caretaker will carry out internally and externally on a daily, weekly and/or monthly basis.
Quality assurance inspections
To ensure we maintain high standards, monthly quality assurance inspections are carried out by our Estate Services Team Leaders/Supervisors to assess the cleanliness of your building/estate. At the end of each inspection we score the standard using a Good, Acceptable or Poor score in accordance with our Service Standard manual.
The Team Leader reports any issues that need attention to the cleaners/caretaker and/or other teams and ensures that standards are brought back in line as quick as possible.
We actively encourage your involvement in our quality assurance inspections.
Monitoring system
We’re committed to accurately recording all works carried out by our cleaners/caretakers, grounds maintenance operatives and bulk rubbish caretakers through our monitoring system.
Each operative uses their handheld devices to capture the full detail of each task they carry out.
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How you can help?
You can contact us if you have an enquiry about the estate services in your area.
Our aim is to try and always meet very high standards; we do accept that on occasions this may not be achieved.
We welcome your feedback and will treat any complaint seriously.
