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Help improve services

Share your views, get involved in community networks and activities, and have your say on services locally, regionally and nationally.

To get involved, you don’t any need previous experience: just enthusiasm and a desire to improve services. If you want to get involved, full training will be provided and all reasonable expenses will be paid for your involvement.

Benefits of getting involved

Getting involved means you can influence services and make a real difference. It’s also a great way to meet new people – and can even help you develop work-related skills, improve your digital skills and gain volunteering experience.

Terry Stacy – resident board member

"Resident involvement is essential to deliver great homes and services. We work alongside staff to ensure customer satisfaction."
Terry Stacy MBE– resident board member

Get involved locally

Community inspectors

Work with our repairs, estate services and neighbourhood teams to inspect services, such as cleaning, gardening and communal repairs.

Focus groups or task and finish groups

Meet with small groups of residents to collect information and experiences on specific topics and service areas.

Community ambassadors: for 16-25-year-olds

Make a difference in your community, while gaining experience and sharing your views.

Irene Henson – regional scrutiny committee member

"It’s important residents’ voices are heard so Clarion understands when something needs to improve and how to do it."
Simon Kingsley-Young - chair, south regional scrutiny committee

Get involved regionally

Property engagement group

Work with Clarion staff to review, monitor and make recommendations for property service improvements.

Regional scrutiny committees

Work in partnership with independent members and Clarion staff to scrutinise our services and make recommendations for improvements to the Clarion Housing Association board of directors.

Find out more about resident scrutiny successes

Case study: improving ASB services

In 2019, the ASB service improvement group looked at how people find information and report problems. Working with Clarion’s digital team, they looked at how people think, feel and behave when worried about antisocial behaviour. This identified different ways people search for information and try to resolve problems.

As a result, website improvements were made, providing clearer ASB advice and a new reporting form. A social media campaign then highlighted different aspects of support and advice.

Get involved nationally

Clarion Housing Association board of directors

Help improve service delivery and how we manage and maintain homes on the board that is also responsible for ensuring we meet legal and financial requirements.

Service improvement group

Work with Clarion staff to review policies and procedures, set standards, monitor performance and shape how services are delivered.

Policy and communications review group

Get involved via email by responding to surveys and sharing your opinions on policies and publications for residents – helping to ensure all our documents are easy to understand.

Networks

Have your say on how services impact community groups through our national networks: Clarion 55 (for people over 55), Clarion Ability Network (for people with disabilities) and Out and About, our LGBT+ network. National ambassadors: for 16-25-year-olds Become a national ambassador and help improve our services for young people across the country.

If you’d like to find out more about getting involved locally, regionally or nationally, please email our resident involvement team.

Resident annual reportTraining for involved residents

When you sign up as an involved resident, we’ll support you all the way. This includes a range of optional online, one-to-one, or group courses.

Clarion Voice online community screen shot

Clarion Voice

Clarion Voice is an online network enabling you to have your say and connect with other residents.

Residents

Local involvement days

Attend a resident engagement day and get the most out of your local community.