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Your tenancy agreement is an important document as it is a legal contract between you and us and tells you what your responsibilities and rights as our tenant are, and what our responsibilities as your landlord are. It also tells you how we can end the tenancy and how you can end it.For further information please visit our tenancy agreement page.
You and all members of your household who are 18 years of age or older must attend the meeting to sign the tenancy agreement and bring proof of their identity and if any of you are not UK citizens, we need to see that you have the right to rent accommodation in the UK.
If you are unemployed or have a low income you may be able to claim Housing Benefit or Universal Credit to help you pay all or part of your rent. You need to apply to your local authority housing benefit office or your Jobcentre Plus office for Universal Credit.
You should do this immediately before or on the date your tenancy starts as you are responsible for paying the rent from that date and your benefit may not be backdated.
You are still responsible for the rent from the start of the tenancy.
If your home has gas heating, you will need to contact our contractor to get your gas connected and boiler working on the day you move in.You are normally responsible for gas and electricity charges and for getting the supply connected with one of the utility companies before you move in – you normally need proof of identity and your tenancy agreement. Heating and energy costs can be expensive so it’s worth shopping around to get the best deal. Using an online price comparison website is an easy way to compare prices and find the best deal.
If your home has gas heating, you will also need to contact our contractor to get your boiler working on the day you move in. You will also need to allow our gas contractor into your home to check your boiler every year. If you do not let us in this is a breach of the tenancy agreement and we would go to court to get access since the law says we have to check it every year.
The officer at the sign up should show you where it is.
If you have a leaking pipe, place a bucket or bowl under the leak and call our repairs service. If the leak is too big you should turn the supply of water to your home off at the stop cock and contact our repairs service straight away.
Usually we will agree to a lodger as long as you have completed your probationary period and it will not result in overcrowding, but you do need to get our written permission first. Complete the form below and we will consider your request.
In all cases you need to have our written permission before you get a pet of any sort. Let us know what type of pet you want to get and whether you already have other pets and we will decide whether we can give you permission.
It may be a condition of our permission that your pet is micro-chipped. Dogs will also have to be kept on a lead, wear a collar and tag. We will only allow certain breeds of dog, please contact us for further information.
If you get a pet without our permission, you will be breaking the terms of you tenancy agreement and may be putting your tenancy at risk and we may require you to re-home it. If your pet dies or is lost and you want to get another pet you must get our permission again.
For more information about keeping a pet, please contact us.