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Dealing with antisocial behaviour

Antisocial behaviour is behaviour that is disruptive to you, the people around you, or your local community.

Clarion residents are expected to behave respectfully under the terms of their tenancies or lease agreements. This means that antisocial behaviour or criminality can lead to eviction.

Important: if you’re in immediate danger, phone the police on 999.

What is antisocial behaviour? 

Antisocial behaviour can refer to one-off incidents of violence or crime, but usually refers to problems that continue for a period of time.

  • Actual or threatened violence, physical abuse or verbal abuse.
  • Illegal use of premises or other criminal behaviour, eg drug dealing.
  • Drug or alcohol-related nuisance.
  • Vandalism or misuse of communal areas and public spaces.
  • Neighbourhood nuisance, eg littering, fly-tipping or joyriding.
  • Pet and animal nuisance, eg using animals in a threatening way.
  • Excessive noise, shouting, swearing and banging.

Reporting antisocial behaviour

Depending on the type of antisocial behaviour you’re experiencing, there are different steps you should take.

Keep records

Make notes of the time and place of incidents. Include as much detail as possible, such as who was involved, how long it lasted and if there were other witnesses. You can also take photos, as long as it’s safe to do so and won’t make the situation worse.

Talk to the person involved

If you feel safe and comfortable to do so, try talking to the person involved about how their behaviour is affecting you, and tell them what you think would improve the situation. Listen to their views and try to reach a compromise.

Find out more

Citizens advice: Complaining about your neighbour

How we deal with complaints

Depending on how serious the problem is, we may arrange an interview with you and agree an action plan. If it’s a high-risk case, we’ll aim to do this within one working day.

To resolve your situation, we may work with the police, local authorities, youth offending teams, mediation services and voluntary organisations.

Early intervention can often resolve a problem before it gets out of control. We’ll likely start with an informal discussion, which may be followed by other steps like mediation, written and verbal warnings, and agreeing an Acceptable Behaviour Contract.

If this fails, or the behaviour is very serious, we may need to take legal action. This might include demoted tenancies, court injunctions, or as a last resort, eviction.


Your complaint is confidential: we won’t give out your details without your permission. However, unless it’s a criminal matter the police have advised us on, we can’t usually take action against someone without speaking to them, which means your identity may become known.

Download: Clarion Antisocial Behaviour Policy (pdf) 

Community Trigger antisocial behaviour complaints process

Regardless of which agency is investigating an antisocial behaviour case, the Community Trigger (also known as an ASB Case Review) is a process that allows you, or someone acting on your behalf, to ask for a review of the responses to your complaints.

You can use the Community Trigger at the same time as following up an antisocial behaviour complaint with Clarion or another agency.

The trigger should only be used if no action has been taken as a result of you repeatedly reporting antisocial behaviour.

Find out more

Community Trigger processes are run by local councils. You’ll find information, including how to apply, on your local council’s website.

The national ASB Help charity has useful information about the Community Trigger, including a directory of local council Community Trigger website pages.

We worked with the police and residents to resolve the most serious issues and developed a Good Neighbour Code.

Working with residents on the Brislington estate

We set up a task and finish group to discuss antisocial behaviour on the estate. We also invited the police to speak to residents on an estate walkabout.

We established there was antisocial behaviour including drug-related activity, parking issues, untidy gardens, and cars being repaired on the roadside as a business.

We worked with the police and residents to resolve the most serious issues, held gardening competitions to deal with untidy gardens, and developed a Good Neighbour Code to support the continued improvement of the estate. Community events and activities also improved the sense of community.

As a result, there has been a reduction in reports of antisocial behaviour, people feel more included and community events are being organised by Brislington residents.