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Harassment or hate crimes

Harassment and hate crimes are hostile behaviours that deliberately target someone for their race, religion, gender, sexual orientation, age or disability.

They can affect individuals, or groups, and can be a single isolated event or a series of repeated incidents. The police can take legal action against hate crime after a single incident.

Examples of hate crimes or harassment include:

  • intimidation, threats or verbal abuse
  • offensive letters, hate mail or online abuse
  • offensive leaflets or posters
  • vandalism or criminal damage
  • bullying, physical attacks or violence.

How to report hate crime

If you’re being victimised – or suspect someone else is being victimised – you should phone the police on 999 when it’s safe to do so.  

You can also report abuse to us online, or by phoning our customer services team on 0300 500 8000. Our trained staff are experienced in handling these kinds of situations and one of them will get back to you within one working day using your preferred method of contact.  

Contact us

Will everything I say be kept confidential? 

Every report of harassment or hate crime we receive is treated with the utmost confidence. We want you to feel as comfortable as possible, so we’ll ask you to tell us the safest ways to contact you. Any interviews or conversations will be carried out in private and, if we need to meet you, we’ll agree a safe location.  

However, if we’re worried about your immediate safety and welfare, or that of any children or vulnerable adults living with you, we have the right to contact the police or social services without your permission.   

How we can help

Your safety is the most important thing to us, and we’ll do everything we can to make sure you get the support you need. This might include working with the police or local council to get you specialised services or extra safety measures.

Some of the measures we can take include:

  • mediation
  • verbal or written warnings
  • acceptable behaviour agreements
  • restraining orders or injunctions
  • criminal prosecution
  • eviction.

All forms of harassment or hate crime are completely unacceptable and committing any of them is considered a breach of the terms of a tenancy agreement or lease. We’ll take legal action to evict people found guilty of harassment or hate crimes.

Hate crime support groups

Victim Support

Support for victims of crime and traumatic incidents.

Website: www.victimsupport.org.uk

Phone: 08081 689111

Stonewall

LGBTQ+ support across the UK.

Website: www.stonewall.org.uk/help-advice/hate-crime

Phone: 08000 502020

Tell MAMA – Measuring Anti-Muslim Attacks

Independent organisation tackling anti-Muslim hatred.

Website: www.tellmamauk.org