Residents agree it's easy to manage your home online

We are passionate about making managing your home as easy as possible, which is why our online account has been specially designed with your needs in mind and to fit seamlessly into your lifestyle. To date, more than 58,600 residents have registered, with the flexibility and convenience the online account offers featuring in the feedback received.

With all our enhanced online services in one place and accessible 24/7, 365 days a year, you can tick off your to-do list whether at home or on the move via any device, be that a mobile phone, desktop or tablet.

“The best thing is, it is available 24 hours a day”

When Jacqui Roberts moved into her Clarion home, she made registering for her online account a priority. “I registered for the online account as soon as I could,” she said. “I work long days and it is so convenient and easy to use. Like many people who work during the day or night and you don’t have the time to call about something, just log on and everything is there at the touch of a button. The best thing is, it is available 24 hours a day.”

With an online account you can view your statements and charges, and make fast, secure online payments. Resident Lucy Fullick, said: “My reasons for registering were to check my rent… I know when my rent has been paid and can keep a record of my rent transactions.”

Once registered, you can also report a repair when it suits you. “I like that I can book a repair and don’t have to wait for a certain time to call. I can do it at midnight if I need to,” Lucy said.

Furthermore, you can update your personal details quickly and easily, and get in touch without having to wait in a call queue or be restricted to opening times.