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Michelle’s Update: March 2022


After the darkness and chill of winter, I am sure that like me you are looking forward to the promise of warmer and sunnier days as we step into spring. And while the season is linked with optimism, we are aware that for many households across the country there will be challenging times ahead as the cost of living hits a 30-year high.

Money and tenancy assistance whenever you need it

With budgets being squeezed and families under pressure to meet costs, I wanted to take this opportunity to remind you of the wide range of dedicated support and guidance you can access for free as a Clarion resident.

We are more than just a landlord and extending beyond our core services, we are there to help if you are struggling. Whether it’s managing your finances or helping to keep your tenancy running smoothly, the key is to talk to us, as we may be able to offer the right guidance to find a solution.

Our Clarion Futures Money Guidance Team can assist you with things like understanding your bills and budgeting, checking benefit entitlements, getting better deals on utilities, and accessing free debt advice. And don’t forget, Clarion Futures can also help you get a job or training. If you need support or to find out more, head over to our money guidance page or send an email to

If you are having difficulty managing your tenancy or are perhaps feeling overwhelmed, our Tenancy Sustainment team is on hand to help you get back on track. They can help you identify what you need help with and agree actions, look at your outgoings and assist you in prioritising your expenses, and ensure you are receiving all the services you need. Simply complete a form to tap into our support.

Register for an online account and receive a £10 voucher

For a limited time only, we’re welcoming all residents who register for an online account between now and 31 March 2022 with a £10 Love2shop voucher (terms and conditions apply*).

With thousands of brands and high street retailers to choose from, the voucher will not only gift you a little treat but you’ll have a quicker, easier and more flexible way of managing your home.

We recognise that our residents lead busy lives, so we have designed an online account that offers enhanced and personalised services with you in mind and can be easily accessed from any device 24/7, 365 days a year. You can report repairs and contact us quickly, make fast and secure online payments, view statements and charges, and keep us up to date with your personal details.

So, if you haven’t already, why not join the 60,000 residents who already have an online account? It is easy to register but if you do need a helping hand getting set up, please take a look at our online guide or get in touch with the Contact Centre.

*To read our terms and conditions, take a look at our online guide.

Protect yourself from scams

Sadly, we have seen a rise in residents reporting scams by people pretending to be from Clarion or another organisation. For example, there have been recent instances where personal details have been requested over the phone or via WhatsApp.

Please remember, you must never reveal your personal details over the phone. We won’t ever contact you to ask you to verify your PIN, send cash or invite you to make a bank transfer. The safest way to pay us with a bank card is through our website but if you need to make a payment over the phone, our staff will ask you to key in your details.

For more information on what to look out for and what to do if you are worried, please take a look at our guidance.

And finally…

Remember, you can keep abreast of all the latest local and national news and updates by having a read of our packed quarterly residents’ magazine, Your Clarion; or you can follow us on our Instagram channel @clarion.housing.