Last week, the Government launched its ‘Make Things Right’ campaign, encouraging social housing residents to first contact their landlord to report any issues or disrepair to their property.
We will do everything we can to resolve issues promptly, and to a high standard of quality.
If residents are dissatisfied with the response from their landlord, they should contact the Housing Ombudsman.
Reporting Issues
We strive to provide an excellent service at all times and we are firmly committed to ensuring that each of our residents has a safe, secure and good quality home.
It is right that there is now an increased focus on the quality of social housing and we support any efforts to help you get the support you need.
Our main priority is to deliver the highest quality service to you, which is why we are raising awareness of this campaign.
If things go wrong, it’s important that you know how to raise concerns.
Common complaints you could report to us could include:
- Repairs and Maintenance
- Issues with Communal Areas
- Anti-social Behaviour
You should continue to contact us to report condensation, mould, damp or disrepair and we will do everything in our power to resolve these issues.
Make Things Right
This campaign is a part of a wider government push to ensure residents who raise an issue are listened to and their issues are resolved successfully.
If you have reported an issue to us and it hasn’t been resolved, you can now make a complaint to the Housing Ombudsman, who will investigate fairly and impartially.
Alternatively, you could escalate the issue to your local MP, councillor, or Tenant Panel who may be able to help you resolve the issue.
Making a Difference
We firmly believe now is the time for investment in social housing, new ways of working and a relentless emphasis on making a difference to residents.
This is why we have committed to an annual £5m investment package to further sharpen our focus on tackling damp and mould in our homes.
Residents are our utmost priority and we recently wrote to each and every one with support and advice on how to best prevent any such issue in their home.
