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Seeking residents' views and feedback


The Department of Levelling Up, Housing and Communities (DLUHC) has opened a consultation as part of Awaab's Law relating to standards on tenants' rights and complaints.

The DLUHC is proposing directions requiring the Regulator of Social Housing to introduce standards on:

  • Tenants' rights regarding their homes
  • How tenants can complain against their landlord
  • Relevant regulatory requirements concerning homes, facilities and services

Once finalised, the standards will become mandatory for all registered housing providers.

This would mean that residents will have clearly defined rights and complaint processes.

This is an important opportunity to help shape an improved system of protection for you, as social housing residents, and we would strongly encourage you to participate.

Complete survey

Closing date for the consultation is 22 November.