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Clarion Commitments - sharing our latest results


Clarion Commitments: providing accessible services

We introduced our Clarion Commitments to make you aware of the services we offer and the standard you can expect.

As we publish our latest results, we spotlight Commitment no. 1, which focuses on providing accessible services.

As your landlord, we understand the importance of delivering great customer service and aim to make managing your home quick and simple. This means providing you with the best possible online services that are available around the clock and fully accessible, whether you are using a tablet, laptop, or phone.

Your online account unlocks a more flexible way to carry out those day-to-day tasks when it suits you, and means you will no longer be restricted by our opening hours or get stuck in a call queue.

To date, more than 66,000 residents have already registered for their online account. Did you know you can:

  • Make fast, secure payments, and view your statements
  • Book and manage a repair
  • Change your contact details
  • Contact an advisor quickly and easily
  • Stay updated on services and opportunities.

Here is what some of our residents have to say:

“I pay my rent online every month. It’s so easy and simple, just a few steps. I really couldn’t live without it.” - Jade

“It’s 24 hours, so flexible to my needs, easy to use… perfect for me and my busy life, much improved” - Paul

“Very easy. Such a stress-free way of booking a repair without having to wait in the queue on the phone” - Lucy

Find out more about registering and using your online account.

Explore how we can support you to make the most out of being online and grow your digital confidence by visiting our dedicated Digital skills and support pages.

We are committed to making a difference. Find out more about the Clarion Commitments.