Ideal Heating boiler fault

Ideal Heating have identified a potential issue with certain Combi and System boilers installed between August 2022 and January 7, 2024.

Ideal Heating have confirmed you can continue to use your boiler as normal - you don’t need to turn it off.

If your boiler was installed within this timeframe, please be aware of the following details:

• A very small number of Ideal Heating boilers, approximately 1 in 10,000, may experience a fault.
• This issue arises when an excessive volume of air becomes trapped inside the boiler during a fault condition, potentially causing overheating and failure.
• You can continue to use your boiler as usual; there's no need to turn it off.
• For more information, please refer to Ideal Heating's official notice.

What's Happens Next:

• Ideal Heating will implement a product safety upgrade starting at the end of this month. During this period, customers can still safely use their boilers.
• Ideal Heating is actively identifying affected boilers by serial number.
• Customers with affected boilers will be directly contacted by either Ideal Heating or by the Clarion heating contractor for your area with further instructions.
• The necessary additional part will be provided, ensuring it does not impact the boiler's performance or efficiency.

Important Tips:

• Do not turn off your boiler.
• You can continue to use it safely, but Ideal Heating recommends repressurising your boiler to 1.5 Bar. Instructions for repressurising can be found below.

Repressurising Instructions

To check if your boiler is affected, use the serial number tool or call Ideal Heating for free at 0808 175 9173.

If you are still concerned then please contact Clarion’s heating contractor for your area who will be able to assist.