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Clarion online account guide

Discover the benefits of using your Clarion online account to manage your home, including easy ways to make payments, update your details, request repairs and contact us.

By registering for a Clarion online account, you’ll be able to use all our online services to manage your home on the move, 24/7, 365 days a year.

Benefits of an online account

  • Access your account anywhere, any time.
  • Make fast, secure online payments.
  • View your statements and charges.
  • Update your personal information.
  • Request repairs and contact us quickly and easily.

Please note that only a primary tenant can register a household’s online account.

Register

Already have an account?

If you’ve already registered but haven’t logged in on our new website yet, you’ll be prompted to reset your password when you next try to log in. You’ll then get an email with an “update your password” link. After you’ve reset your password, you’ll be logged in to your account.

Register now for a chance to win a £50 voucher

Register for your Clarion online account and opt into the prize draw before Friday 2 April and you could win a £50 Love2Shop voucher.

Each week we’re running a prize draw for residents who sign up for an online account. All you have to do is opt in to the prize draw when you complete the registration process – simple as that!

The winners will be announced each week on our website, Instagram and Facebook.

To enter, simply register for an online account and opt into the prize draw.

Register



How to register

Registering your Clarion online account is quick and easy to do.

1. Enter your first name, last name and customer ID

Enter your first name, last name and customer ID as on your Clarion record. You’ll find these on your contract, or any letter or email from us. Take care not to include any extra spaces before or after your names.

2. Confirm your email address

Enter the email address you want to use. We’ll then email you a verification link to confirm your address. Please check your spam or junk folder if you don’t see the email. The registration verification link expires after 5 hours, but you can get a new one if necessary.

3. Set up your password

Enter the account password you want to use. Once you’ve done that, you’re ready to use your online account.

Register

Problems using your account?

Find out more about using your online account, including what to do if you previously had access as a secondary tenant.

Contact us

If you’re having problems or have a question about your online account, you can talk to us using our live chat. Or just fill in our simple online form and we’ll be in touch.

Contact us