Clarion online account guide
Discover the benefits of using your Clarion online account to make payments, request repairs and contact us – and see how you could win a £100 voucher.
Benefits of an online account
By registering for a Clarion online account, you’ll be able to use all our online services to manage your home on the move, 24/7, 365 days a year.
- Access your account anywhere, any time.
- Make fast, secure online payments.
- View your statements and charges.
- Update your personal information.
- Request repairs and contact us quickly and easily.
Please note that only a primary tenant can register a household’s online account.
How to register
Registering your Clarion online account is quick and easy to do.
1. Enter your first name, last name and customer ID
Enter your first name, last name and customer ID as on your Clarion record. You’ll find these on your contract, or any letter or email from us. Take care not to include any extra spaces before or after your names.
2. Confirm your email address
Enter the email address you want to use. We’ll then email you a verification link to confirm your address. Please check your spam or junk folder if you don’t see the email. The registration verification link expires after 5 hours, but you can get a new one if necessary.
3. Set up your password
Enter the account password you want to use. Once you’ve done that, you’re ready to use your online account.
Problems using your account?
Find out more about using your online account, including what to do if you previously had access as a secondary tenant.