Clarion online account guide

Only the primary tenant is now able to register a household’s account. This is because they’re the legal contract holder for the property.

If you previously had access as a secondary tenant, please ensure the primary tenant for your home registers an online account in their name.

If necessary, a primary tenant can choose someone to make decisions for them about their home and tenancy. This can be a secondary tenant living in the same home, or someone else such as a family relative.

Please use our simple online form to add someone as a nominated representative.

Nominate a representative

We’ll email you a verification link when you register your account, or change your password. This is for online security. Please check your spam or junk folder if you don’t see the email.

Verification links expire after a period of time, but you can get a new one if necessary.

You can change your password at any time, or reset it if you can’t remember your password.

When you do, we’ll email a verification link to the email address registered to your Clarion online account. So make sure you still have access to it and check your spam or junk folder if you don’t see the email. Password verification links expire after 30 minutes, but you can get a new one if necessary.

The balances on Clarion accounts are not updating when payments are received. This is because of the measures we have put in place to protect our systems and your data.

We are receiving payments through the safe and secure channels we have advised you of and you can continue to use them. Any charges that you are responsible for will continue to show on your account as this is automated within our system. We are working to restore balance information as soon as possible. Once we have restored our systems all payments made will be credited to your account and your balance will then be accurate.

We are sorry for any concerns and inconvenience this may be causing you and please be assured that we are doing everything we can to resolve these issues as quickly as possible in a safe and secure way.

It is important you continue to pay your rent. Please find more information about paying your rent here.

If you are struggling to make your rent payments and require help and advice on how to manage your bills click the link below, we are here to help.

Help with bills