Having problems paying?
If you’re having trouble paying your rent, you should contact us to see how we can help.
Anyone can have problems paying rent from time to time but, and with the right support it’s usually possible to find a solution. If necessary, we can agree a payment plan to manage your payments.
Talk to us
If you can’t pay your rent, or you’re having financial difficulties – for example, if you’ve been unable to work or have been made redundant – you should find out how we can help. Similarly, if you’re having problems with universal credit or your benefits, please contact us.
We’ll discuss your financial problems and any rent arrears. You should be as detailed and honest as possible about your situation, so we can offer you the right help and guidance.
Depending on your situation, we may refer you to one of our specialist teams, and we may be able to agree a rent repayment plan.
The simplest way to contact us about rent and financial enquiries is online, but you can also phone our customer services team on 0300 500 8000.
Rent arrears and evictions
It’s your responsibility to pay your rent on time – even if you’re waiting for your universal credit or benefits. If your rent account is in arrears (you owe us money), or you know your benefits are delayed, please contact us. We can help you manage your payments and organise your personal finances.
We only evict tenants as a last resort. Before we reach this stage, we’ll do as much as possible to help and support you. However, if you consistently fail to pay your rent, you do risk losing your home.
You can get advice about rent arrears and evictions from a solicitor, your local council, or an independent body like Citizens Advice.
Notice of Seeking Possession
If your rent arrears continue to rise, you’ll receive a Notice of Seeking Possession. This tells you we plan to take you to court.
You should contact us immediately if you receive a Notice of Seeking Possession. To pay your arrears, prevent further action and see how we can help, please phone our customer services team on 0300 500 8000.
If your rent then remains unpaid, your case will go to court. We’ll apply to the court for either a suspended or outright possession order.
A suspended possession order means you can stay in your home, but you have to keep to a repayment plan.
An outright possession order means we have permission to evict you and can ask the court to set a date for you to leave your home.
In either case, you’ll have to pay any legal costs.
If you’re facing eviction and want to prevent it, you should contact us to pay the money you owe.
However, if you still don’t take action, you’ll be told your eviction date. On that day, the locks on your home will be changed and any of your belongings left in the property will be thrown away.
After eviction, you still need to pay the money you owe.
Tools for managing your money
Find out which benefits you can claim with our simple, online benefits calculator.
You’ll also be able to find out how much better off you’ll be in work.
It’s free to use, takes just a few minutes and is completely anonymous.Benefits calculator
See how a budget plan can help you stay in control of your money.
The independent Money Advice Service has a really useful online budget planner. It can help you see what you can afford and how you might be able to save money.
It’s simple to complete and anyone can use it.
If you want any help using the budget planner or our benefits calculator – or any other financial guidance – please contact our Clarion Futures Money Guidance team.
I love nothing better than being able to tell someone they’re eligible for more.
financial guidance officer
Meet Geraldine – guidance officer
Geraldine provides proactive support for residents on universal credit. She’s worked at Clarion for three years, after 12 years at Citizens Advice – so has in-depth knowledge of benefits.
Each week, she receives a list of Clarion residents on universal credit to call. Some are new residents, so she’ll check they’ve got everything they need to set up their new home – advising everything from council tax to grants for furnishings.
Or they’re residents who’ve moved on to universal credit due to a change of circumstances – and may need job and training advice, or support getting online.
Whoever she calls, she listens. “There is so much fear of universal credit, so letting people know there is help is so important, especially around council tax – as so many people don’t realise it’s a separate claim.”
“I love nothing better than being able to tell someone they’re eligible for more.”