Ways to pay
See the simple ways to make payments, including direct debit and using your Clarion online account.
Pay using your Clarion online account
It’s quick and easy to make payments using your online account. Simply log in and follow the “Make a payment” instructions.
Don’t have an online account?
As well as making a payment, your Clarion online account will also help you check your statements, manage your personal details and request repairs 24/7, 365 days a year. To register, you just need your customer ID, which you can find on rent statements or letters from us.
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Simply register your Clarion online account and you could win a £100 Love2shop voucher. Find out more.
Pay by direct debit
Direct debit is the easiest way to make payments regularly and on time.
When you set up a direct debit, your payment is automatically transferred from your bank account on the same day each month. Direct debit is secure, reliable and protected by the Direct Debit Guarantee.
- Simple to set up and easy to manage.
- Safe, secure and reliable.
- Never miss a payment.
How to set up your direct debit
You can set up a direct debit by logging in to your Clarion online account. All you need are your bank account details. After setting up your direct debit, we’ll send you confirmation of your payment details at least ten days before the first direct debit payment.
You can set up a direct debit if:
- Your tenancy contract is not in joint names.
- You're the bank account holder.
- You’re the only person that needs to authorise payments from your bank account.
If your rent or service charges change, we’ll always let you know in advance, but your direct debit will continue to work as normal.
Pay by standing order
Standing orders are automatic payments similar to direct debits, but your bank is responsible for sending your rent to our account.
To set up a standing order, you need to contact your bank and give them our bank account details. To get our bank account details, please phone our customer services team on 0300 500 8000.
Other ways to pay
You can also make payments online, by phone, or at PayPoint locations. These methods are flexible, but mean you have to remember when your payments are due and need to repeat the full payment process each time – unlike direct debit which looks after your payments automatically.
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