Planned home improvements
See how we can make improvements to your home, building, and communal areas.
In 2022-23, we spent £122m improving homes, communal areas, and residential blocks.
The improvements we made include:
- installing new kitchens and bathrooms
- upgrading heating systems
- decorating communal areas and exteriors
- replacing windows
- fitting new external doors
- replacing roofs.
We also take on larger projects, like making buildings more energy efficient or replacing communal facilities, such as lifts.
For day-to-day repairs, you can request a repair.
Planned improvement highlights: 2022-23
Our overall resident satisfaction was 82.3%.
3,647new windows and doors
1,351external and communal decorating
How planned improvement projects work
If we’re planning to improve your home, we'll always let you know in advance and share our proposal. If you’re a leaseholder we have a legal requirement to consult with you about the work, costs involved, proposed contractors, and to answer any queries or concerns you have.
You’ll be given contact details for your resident liaison officer and site team before any work starts. Your resident liaison officer will also visit you beforehand to answer any questions, discuss any needs you have and let you know when the work will be carried out. They’ll also be in touch during the works to make sure everything is going smoothly and answer any additional questions you might have.
Works can vary from property to property, so you may not have the same improvements made as your neighbours. If something in your home needs to be repaired, you can request a repair.
Contractor site rules
To ensure safety and high standards, the contractors we use to carry out improvements are required to follow our site rules [pdf].