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Closeup of hands testing a smoke or CO2 alarm on a ceiling for safety

Fire safety advice

Important information about protecting your home from fire and what to do in the event of an emergency.

Find out about fire safety measures and emergency evacuation plans – and discover simple ways to minimise fire risks and keep you and your family safe.

What should I do if there’s a fire in my home?

Alert everyone in your home that there is an emergency. Leave quickly, closing your doors behind you. Follow your evacuation plan.

If there is smoke, crawl along the floor, where the air will be clearer. Never use the lift in the event of the fire.

Once you’re safely outside, phone 999 for the fire brigade.

Know your building’s evacuation plan

If you live in a residential block, you should know your building’s evacuation plan. This is what you do in the event of a fire in the building. Everyone who lives in your home should know the evacuation plan and your quickest, safest route out of the building.

You’ll have one of two types of evacuation plan: stay put or simultaneous evacuation. A sign by the front entrance of your block will explain which type of plan is used in your building. This information is also provided when you move in.

1. Stay put

Stay put means that if there is a fire elsewhere in your building, you’re usually safer staying in your flat with the doors and windows closed.

Important: if your flat is affected by fire or smoke, leave immediately, closing the door behind you. Once you’re safely outside, phone 999 for the fire brigade.

2. Simultaneous evacuation

Simultaneous evacuation means if you hear a fire alarm in your flat and throughout the building – or you know there is a fire in the building – you should follow your evacuation plan and leave by the quickest and safest route. Don’t re-enter until you’re told it’s safe.

Fire alarms

Most of our blocks have stay put plans, which means they don’t have communal fire alarms. This follows fire brigade recommendations. In a building with a stay put plan, a communal alarm system can be confusing and cause residents to mass evacuate. This is potentially dangerous and can also prevent firefighters from reaching the fire.

Fire safety tips

Smoke detectors

Don’t take the batteries out of your smoke detector: if it goes off by mistake, just wait for it to stop.

Check your smoke detector works once a month by pressing the test button. If it doesn’t make any sound when you test it and is a battery operated detector please change the batteries to see if this resolves the issue, if is still not making a sound or hard wired to the mains electrics or if your smoke detectors are missing (you should have one on every floor of your home) – please contact us we will aim to get you an appointment within 24 hours.

Self-closing doors

Make sure door-closers work properly, fully shutting the door without assistance. If there’s a problem with a door-closer, or a door doesn’t fit the frame properly and leaves a gap, please contact us.

Carbon monoxide detectors

You should have a carbon monoxide detector located in each room of your home that has a combustible appliance such as a gas boiler or coal fire, (this does not include cookers if it’s the only combustible appliance in the room) We suggest testing your detectors on a monthly basis. If yours is not working please contact us we will aim to get you an appointment within 24 hours or if you don’t have one, please contact your local gas contractor.

Fire safety FAQs