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Our contact centre has now reopened. We will be working through the backlog of enquiries received while we were closed and so response times may be longer than usual. If you need emergency help during this time, please contact our emergency repairs team on 0300 500 8000. Visit our service status page to find out more.
Report repairs needed to your home, find out about repairs appointments and see what you can fix yourself. If you need an emergency repair, please phone our emergency response team on 0300 500 8000. If you smell gas or think there may be a carbon monoxide leak, phone the National Gas Emergency Helpline on 0800 111 999.
Find out more about our 24-hour emergency repair service.
Request a repair
Tell us about behaviour that is disruptive to you, people around you, or your local community. This includes regular excessive noise, violence or threatening behaviour, illegal activities, and neighbourhood issues such as dog fouling and fly-tipping.
Complaints about noise are not normally considered antisocial behaviour Some noise is an unavoidable part of life, especially if you live in flats that share facilities or live close to your neighbours.
However, your local council has a statutory responsibility for making sure that noise levels are not harmful to health. So, if you suffer from regular excessive noise, you should report it to the environmental health office of your local council.
Tell us about issues in your building or local area. This includes mice and other pests, people keeping pets without permission, problems with gardens, damage to property, abandoned vehicles and unauthorised businesses.
Tell us about changes to your personal and living arrangements. This includes changes to the people living in your home, new work or benefit situations, requests for references, custodial sentences or notifying us of a resident’s death.
When a tenant dies there are a number of things to organise. But don’t worry, we’ll work with you to make the process as easy as possible.
A tenant’s death doesn’t automatically end the tenancy, so rent will continue to be due on the property. This means it’s important to arrange things as soon as you can to avoid any rent arrears.
What to do after someone dies:
Dealing with financial matters after a death:
Let us know about things you’d like to do or changes you’d like to make. This includes home improvements and alterations, sub-letting and lodgers, keeping pets, and running a business from your home.
Share your views and tell us about general issues in your area. This includes rent enquiries, estate services requests, reporting abandoned properties or tenancy fraud and suggestions about how we can improve our services.
Let us know about problems you’ve had with dealing with us. This includes problems with our services, the behaviour of our staff, failures of communication and delays dealing with issues.
You can speak to our customer services team by phoning 0300 500 8000. Our opening times are:
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