This translation has been provided by Google Translate. Translation disclaimer

Contact us

Find the quickest way to contact us about different issues and see how to submit general enquiries, complaints and feedback.

Take a look at our service status page for updates on COVID-19 and to see if there are any known issues in your local area. 

Have you ever used Instagram?

We’ll will soon be launching our very own Instagram channel and want your views to help us shape it. Find out more.

Repairs requests and appointments

Report repairs needed to your home, find out about repairs appointments and see what you can fix yourself. If you need an emergency repair, please phone our emergency response team on 0300 500 8000. If you smell gas or think there may be a carbon monoxide leak, phone the National Gas Emergency Helpline on 0800 111 999.

Find out more about our 24-hour emergency repair service.

How can we help?

Report antisocial behaviour

Tell us about behaviour that is disruptive to you, people around you, or your local community. This includes regular excessive noise, violence or threatening behaviour, illegal activities, and neighbourhood issues such as dog fouling and fly-tipping.

Find out more about antisocial behaviour and how to deal with it

Report neighbourhood issues and tenancy breaches

Tell us about issues in your building or local area. This includes mice and other pests, people keeping pets without permission, problems with gardens, damage to property, abandoned vehicles and unauthorised businesses.

Amend your personal circumstances

Tell us about changes to your personal and living arrangements. This includes changes to the people living in your home, new work or benefit situations, requests for references, custodial sentences or notifying us of a resident’s death.

Request permission

Let us know about things you’d like to do or changes you’d like to make. This includes home improvements and alterations, sub-letting and lodgers, keeping pets, and running a business from your home.

General enquiries, feedback and suggestions

Share your views and tell us about general issues in your area. This includes rent enquiries, estate services requests, reporting abandoned properties or tenancy fraud and suggestions about how we can improve our services.

Make a complaint

Let us know about problems you’ve had with dealing with us. This includes problems with our services, the behaviour of our staff, failures of communication and delays dealing with issues.

Find out how we resolve customer complaints

Shared Ownership enquiries

If you're thinking about purchasing a Shared Ownership property, staircasing or re-selling your home, then get in touch with our team.

Contact us by phone

Due to the current situation with Coronavirus many of our staff are working from home and our service may be a little slower than normal. We will be offering an emergency only repairs service between 12:30 – 13:30 each day but a normal service at all other times. Please be patient and we will get to your call as quickly as possible.

You can speak to our customer services team by phoning 0300 500 8000.* Our opening times are:

Monday 8.30am-5pm
Tuesday 8.30am-5pm
Wednesday 10am-5pm
Thursday 8.30am-5pm
Friday 8.30am-5pm

*Please note that local rates may apply if 0300 numbers are not covered by your phone carrier.

Using your Clarion Housing online account

When you log in to your account, you're able to use a range of services – giving you control of your home all in one place, 24 hours a day.

  • Manage your rent and payments.
  • View your up-to-date rent statements.
  • Request repair appointments.
  • Update your personal contact details.
  • Use our web chat service.

Please note: online services are only available to the primary tenant of a property.


Discover how to use your online account

View our step-by-step guide to making the most of your Clarion Housing online account.

You can also find us on social media