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  • We have recently sent out a number of Section 48 letters informing customers of our change of postal address. Please be advised that this letter is for your information only and there is no further action required.

Related pages:

How to make a complaint

Contact us

Find the quickest way to contact us about different issues and see how to submit general enquiries, complaints and feedback.

Our contact centre has now reopened. We will be working through the backlog of enquiries received while we were closed and so response times may be longer than usual. If you need emergency help during this time, please contact our emergency repairs team on 0300 500 8000. Visit our service status page to find out more. 

Repairs requests and appointments

Report repairs needed to your home, find out about repairs appointments and see what you can fix yourself. If you need an emergency repair, please phone our emergency response team on 0300 500 8000. If you smell gas or think there may be a carbon monoxide leak, phone the National Gas Emergency Helpline on 0800 111 999.

Find out more about our 24-hour emergency repair service.

Request a repair

How can we help?


Report antisocial behaviour

Tell us about behaviour that is disruptive to you, people around you, or your local community. This includes regular excessive noise, violence or threatening behaviour, illegal activities, and neighbourhood issues such as dog fouling and fly-tipping.

Find out more about antisocial behaviour and how to deal with it


Report neighbourhood issues and tenancy breaches

Tell us about issues in your building or local area. This includes mice and other pests, people keeping pets without permission, problems with gardens, damage to property, abandoned vehicles and unauthorised businesses.

Report an issue


Amend your personal circumstances

Tell us about changes to your personal and living arrangements. This includes changes to the people living in your home, new work or benefit situations, requests for references, custodial sentences or notifying us of a resident’s death.


Request permission

Let us know about things you’d like to do or changes you’d like to make. This includes home improvements and alterations, sub-letting and lodgers, keeping pets, and running a business from your home.

Submit a request


General enquiries, feedback and suggestions

Share your views and tell us about general issues in your area. This includes rent enquiries, estate services requests, reporting abandoned properties or tenancy fraud and suggestions about how we can improve our services.

Submit an enquiry


Make a complaint

Let us know about problems you’ve had with dealing with us. This includes problems with our services, the behaviour of our staff, failures of communication and delays dealing with issues.

Find out how we resolve customer complaints

Submit a complaint


Contact us by phone

You can speak to our customer services team by phoning 0300 500 8000. Our opening times are:

Monday 8.30am-5pm
Tuesday 8.30am-5pm
Wednesday 10am-5pm
Thursday 8.30am-5pm
Friday 8.30am-5pm


Using your Clarion Housing online account

When you log in to your account, you're able to use a range of services – giving you control of your home all in one place, 24 hours a day.

  • Manage your rent and payments.
  • View your up-to-date rent statements.
  • Request repair appointments.
  • Update your personal contact details.

Log in  Create your account

Discover how to use your online account

View our step-by-step guide to making the most of your Clarion Housing online account.

You can also find us on social media