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Your feedback on the Recite Me accessibility tool


Please note you are no longer able to complete the survey as it is now closed.

In October 2022, our Chief customer officer Michelle Reynolds revealed our new accessibility tool, Recite Me.

This tool allows customers to change the way they see and navigate our website to suit their accessibility needs.

About the Recite Me accessibility tool

The Recite Me toolbar can be launched by clicking the ‘My Accessibility’ button in the top right-hand of the page.

Once you’ve launched the tool bar, you’ll be able to use or disable any of the tools as you need them. You’ll find a screen reader, a language translator and tools to change the colours and fonts on the page. You can also turn the toolbar on and off, as you need it. 

Your feedback is important to us

We’re always looking for ways we can improve our services for residents, we’re always interested in your views.

We need your feedback on changes to our website to discover what is and isn't helpful for our customers, and we invite you to share your thoughts and opinions on the Recite Me tool in a short survey.

During the survey, you'll be asked to answer a few questions about your experience with our digital services. This survey will take no longer than five minutes.

Please note, we will not ask you to share personal details.

You can find more about how we’re exploring ways to make our digital platform more accessible on our accessibility page.