I am pleased to welcome you to the summer edition of my update, where you’ll find a range of updates and opportunities to help keep you safe, informed and supported.
Fire and electrical safety checks
The safety of you, your home and your building remain our top priority.
Smoke alarms help to keep your home safe. We’re sharing simple tips that help you get along with your smoke alarm.
A reminder that electrical checks are now legally required every 5 years. These checks are an essential requirement of your tenancy agreement, so please help us by allowing access when your appointment is arranged. For more information, including how to report electrical concerns you may have in the meantime, visit our electrical safety checks page.
Your voice matters
Your feedback and involvement help us to provide services that work for you and your needs.
There are many ways to share your voice with us, at a time that suits you; for example, at a local level ‘You Said, We Have’ improvements are made as a result of your feedback.
For those who'd like to get involved in shaping housing services, we offer residents membership opportunities for the Housing Quality Network (HQN) and the Tenant Participation Advisory Service (Tpas).
Our performance
We are proud to be graded fully compliant by the Regulator of Social Housing (RSH). Read about our inspection and the improvements we’re making to reach the highest consumer standards rating.
We will report progress each quarter so you can see how we are doing to make these improvements to better serve you, our residents.
We're here to help
Whether you’re looking to get online, find a new job, or need help to manage your money, we’re here to help with support tailored for your needs.
It is wonderful when residents share their stories and the difference our support has made.
Jobs support: Cristina's story
After years of underpaid jobs, Cristina found stability and renewed sense of purpose with support from Clarion Futures and construction engineering company, Equans.
Cristina was referred to Andrea, Employment Support Officer. “Andrea was inspiring, very patient with me. She coached me, advised me and helped restore my confidence and via Clarion Futures, I found out about the Equans Job.”
If you’re looking to explore opportunities with work, retraining or starting a business, we’re here to support you.
Money guidance: Sally's story
Our money guidance team continues to offer practical, personalised support to help you manage everyday money challenges.
Find out how we can help with money.
Supporting residents: Sally's story
Additional support: Lightning Reach
In addition to the support we provide through Clarion Futures, we’ve partnered with Lightning Reach, a free, online portal that brings financial help together in one place.
Through one account, you can access support from 2,500 organisations, to help with bills, grants, benefits checks, and essentials like food, clothing or school uniforms.
It’s quick to sign up, and easy to use on any device.
Create your free account to see what support you could access.
Explore more on Lightning Reach
Moving out?
If you’ve found a new place to live, we share some tips on getting your home clear when you’re moving out.
A mutual exchange update
House Exchange, which has helped residents find home swaps for over 20 years, will be closing on 31 July 2026. We’re moving to a new service - HomeSwapper - the UK’s largest mutual exchange platform.
HomeSwapper is completely free for Clarion residents and will be available from Wednesday 1 July 2026.
If you’re about to start searching for a swap or currently using House Exchange, you’ll need to create an account on HomeSwapper before Friday 31 July to avoid any disruption.
Looking forward: September
Service charges
If you pay service charges, we’ll be sending out letters by post in September, so please look out for this mailing.
For more information about service charges - please visit our website where you’ll find a range of FAQs, along with a glossary of terms to help you.
Resident strategy
In my Autumn update I will be sharing our new Resident Strategy, which sets how we want to deliver to you, our residents over the next 5 years.
With best wishes,
Kate Still
Chief Housing Officer
